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Anonymous User
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05-11-2013 21:43
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Why does my now tv box not recognise username or password -both correct and case correct
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Anonymous User
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08-11-2013 8:39
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Anonymous User
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03-01-2014 9:59
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oops your now tv account isnt set up cporrectly(46) (10020)
Anonymous User
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09-05-2014 18:25
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I type in the correct user name and password but I keepgetting the same message that it dose not recognise either. My user name is usually in lower case however the help email I get is in upper case. I have tried both ways but no joy.
Anonymous User
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09-05-2014 19:36
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Hi raydisscus70,
Sorry to hear that.
Can you please reset your NOW TV password on a pc/mac or laptop. Then please hold down the NOW TV reset button in the back for 30 seconds, then please try signing in with your new password.
Hope that helps.
Kindest regards,
Rich-L
The NOW TV Team
Anonymous User
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09-05-2014 20:21
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HI it says that my username and password as not been regonised i have typed them in with capital letters like it shows on the card its finding the wfi thk`s
Anonymous User
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10-05-2014 17:12
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Hi LesBromley123,
Thanks for getting back to us. Sorry to hear that this issue is still ongoing.
Please come onto LiveChat here, to get this resolved.
We look forward to chatting shortly.
Regards,
Michael
NOW TV Team
Anonymous User
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08-11-2014 12:18
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We have recently had a replacement you view box but now tv is not recognising our sign in details.
Anonymous User
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08-11-2014 16:21
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Hi @Anonymous User
Sorry to hear you're having issues signing into your Youview box. Can you sign in on any other device. If you can could you go to your 'my account' section and check the username and make sure it is the same details you are putting in your Youview box.
If the details are the same then please to change your details.
Thanks
Ranj
NOW TV Team
Anonymous User
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04-04-2015 8:47
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THIS IS A VERY FRUSTRATING SERVICE. WHY IS THE NOW TV BOX NOT WORKING?
@Anonymous User wrote:Hi huw12,
Sorry to hear you are having issues signing into your NOW TV Box.
Can I ask you what exactly happens when you try to sign into the box? Are you receiving an error message at all? If so, can you quote it hear for me so we can work on finding a resolution for you.
Thanks,
Aaron
NOW TV Team
THE FRONT SCREEN APPEARS AND THEN WHEN YOU CHOOSE AN OPTION, SAY NOW T.V. OR I PLAYERE YOU JUST GET A BLANK SCREEN
Anonymous User
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04-04-2015 20:04
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Hi @Anonymous User
Thank you for your post
I have emailed you directly about this
Regards
Sue
NOW TV Team
Anonymous User
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20-10-2015 7:43
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@Anonymous User wrote:Hi huw12,
Sorry to hear you are having issues signing into your NOW TV Box.
Can I ask you what exactly happens when you try to sign into the box? Are you receiving an error message at all? If so, can you quote it hear for me so we can work on finding a resolution for you.
Thanks,
Aaron
NOW TV Team
I have plugged a new now box in done all the updates but when I try log in its saying either my username or password is incorrect when they are not
