05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
06-11-2013 14:08
i can log in to my account ok but i cannot log in to my box .all set up for the tv ok. press now tv it say's user not recognised. payment from bank has gone
06-11-2013 16:48
Hi colin01407,
Thanks for getting in contact.
Can I ask you to make sure you can playout on a PC/Laptop/Mac for me? Let us know if this helps.
Aaron
NOW TV Team
12-12-2013 17:27
I have a new nowtv box and have gone through the set up procedure with no problems.However i am now trying to log in and enter my username and password but the tv screen just keeps cycling through the username and password screens.
12-12-2013 17:54
@Anonymous User - we had a few updates as Tom-R has posted here.
You may need to reset your Box.
Thanks a lot.
Char
NOW TV Team
12-12-2013 18:15
It suddnenly sprang into life! Maybe some advice to the effect to "try again an hour after registering" in the instructions would have been helpful!
25-08-2019 1:38
03-01-2014 10:01
do i need to add payment details is that the issue
03-01-2014 11:32
@Anonymous User Yes.
This is indicating you have not completed your registration to the service.
When registering you need to enter in your personal details, bank details and create pins for the 30 day free trial.
If you have not done this you won't be able to use the service.
Char
NOW TV Team
10-01-2014 21:13
no no problems just keeps going back 2 subscribe now but i can get in2 the films on my laptop not my tv
10-01-2014 21:17
@Anonymous User is this on a LG TV? Or via which device is this happening please?
Char
NOW TV Team