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Anonymous User
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why does my now tv box not recognise username and or password

Why does my now tv box not recognise username or password -both correct and case correct

1 ACCEPTED SOLUTION
Anonymous User
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No result code just prompts try again

View solution in original post

838 REPLIES 838
Anonymous User
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i can log in to my account ok but i cannot log in to my box .all set up for the tv ok. press now tv it say's user not recognised. payment from bank has gone

Anonymous User
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Hi colin01407,

 

Thanks for getting in contact.

 

Can I ask you to make sure you can playout on a PC/Laptop/Mac for me? Let us know if this helps.

 

Aaron

NOW TV Team

Anonymous User
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I have a new nowtv box and have gone through the set up procedure with no problems.However i am now trying to log in and enter my username and password but the tv screen just keeps cycling through the username and password screens.

Anonymous User
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@Anonymous User - we had a few updates as Tom-R has posted here.

You may need to reset your Box.

 

Thanks a lot.

 

Char

NOW TV Team

Anonymous User
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It suddnenly sprang into life! Maybe some advice to the effect to "try again an hour after registering" in the instructions would have been helpful!

Anonymous User
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Anonymous User
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do i need to add payment details is that the issue

Anonymous User
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@Anonymous User Yes.

This is indicating you have not completed your registration to the service.

When registering you need to enter in your personal details, bank details and create pins for the 30 day free trial.

If you have not done this you won't be able to use the service.

 

Char

NOW TV Team

Anonymous User
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no no problems just keeps going back 2 subscribe now but i can get in2 the films on my laptop not my tv

 

Anonymous User
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@Anonymous User is this on a LG TV? Or via which device is this happening please?

 

Char

NOW TV Team