05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
20-10-2015 17:09
Hi @Anonymous User,
Thanks for posting.
Have you tried to reset the password online using the forgotten password link on the NOW TV site? Also if this is the first time you've used the account it'll need to be fully setup online including card details first before you can sign into other devices.
Thanks
Simon
NOW TV Team
09-08-2018 21:14
my old now tv box os outdated so purchased a nowtv stick for £7.50 ive got it on my bedroom tv dont know weather this makes a difference but my box was on another tv in living room]
when setting it up it says it does not recognise my username and password...all correctly put in.
06-11-2013 11:53
Im having the same problem..just got my new box today ..joined via the pc and payed for the entertaiment pass then tried to enter my user name and password and it says ..sorry we did not recognise either your user name or password ..try again.
Ive looked on my account page and i have entered the correct username and im assuming the password is the payment password you need to use and that was correctly entered.
Any ideas?
06-11-2013 12:00
Hi WK4035,
Thanks for getting in contact.
Can you just confirm that you are able to sign in and playout content on your PC/Laptop/Mac and get back to me?
Regards,
Aaron
NOW TV Team
31-12-2013 9:15
I can't log in either - though can on PC.....is there a way of doing caps on TV screen?
31-12-2013 14:26
Hi Nan06,
Thanks for getting in contact with us.
If you are having issues signing in you may not be connected fully to the Internet. Try moving the box closer to your router to see if this has an effect. You should also check your connection quality in settings and make sure that the box' firmware is up to date.
Regards,
Aaron
NOW TV Team
03-01-2014 12:19
Thanks - sorted now. It was simply I didn't realise I could use a cap letter!!!!
06-11-2013 12:05
yeah just tried to watch mad dogs on sky1 via my pc and its working fine
06-11-2013 12:17
update i now hav it working thanks for replying
02-11-2018 19:58
I can sign in on my phone but it doesn’t recognise my details on the tv. Any ideas?