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Anonymous User
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why does my now tv box not recognise username and or password

Why does my now tv box not recognise username or password -both correct and case correct

1 ACCEPTED SOLUTION
Anonymous User
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No result code just prompts try again

View solution in original post

838 REPLIES 838
Anonymous User
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No result code just prompts try again
Anonymous User
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I am havin g thew same problem 4 tyears later.......not good!!!!

ukbobboy
Legend

@Anonymous User

 

Hi NP

 

I've got a (silly) question for you, have you tried using your username and password with only alphanumeric characters?

 

You see, it's been known for sometime that non-alphanumeric characters, like @, <, >, ?, &, etc, causes the Now TV's system problems.

 

 

UK Bob

Anonymous User
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No result code just try again

Anonymous User
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Hi huw12,

 

Thank you for you post.

 

Have you signed up for a movies, entertainment or a sports package?

 

If you signed up for one of these packages please do the following.

 

Sign into your fully active NOW TV account only on a pc/laptop or a mac then watch content for a minute or so. Then reset your NOW TV Box then sign in using exactly the same username and password as you did on your pc/laptop or mac with NOW TV.

 

Thanks,

 

Zaheer

 

NOW TV Team. 

Anonymous User
Not applicable

Hi, 

I have just signed up for a free trial Cinema pass. I am able to log on using my iPad and my Laptop. Unfortunately, when I come to log in to my white set top box, it says it it does not recognise an account with my details. 

I have tried the the above and watched part of a film on both my iPad and my laptop but the set top box still won’t recognise my account. 

I have switched the box off for several minutes and restarted it and still no change. Can you advise? 

Thabk you. 

Anonymous User
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yess and my email address

Anonymous User
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Put username in don't know password
Anonymous User
Not applicable

Hi Satelltenigal,

 

Thanks for your post.

 

We apreciate you taking some time out to contact NOW TV.

 

Sorry to hear that you are having issues with your log in details.

 

Forgotten Password

  1. Click password.
  2. Enter your username and click Continue. (this must be the username you used when creating the NOW TV account)
  3. You’ll need to reset your password using either your email address or security question. Follow the prompts and you'll be able to create a new password.

Regards

 

Igor

 

NOW TV Team

 

 

Anonymous User
Not applicable

it says wrong password which i have now reset number of times