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Anonymous User
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why does my now tv box not recognise username and or password

Why does my now tv box not recognise username or password -both correct and case correct

1 ACCEPTED SOLUTION
Anonymous User
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No result code just prompts try again

View solution in original post

838 REPLIES 838
Anonymous User
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Hi huw12,

 

Sorry to hear you are having issues signing into your NOW TV Box.

 

Can I ask you what exactly happens when you try to sign into the box? Are you receiving an error message at all? If so, can you quote it hear for me so we can work on finding a resolution for you.

 

Thanks,

 

Aaron

NOW TV Team

Anonymous User
Not applicable
Only prompts me with Username or password not recognised , no result code
Anonymous User
Not applicable

@Anonymous User is this just on your NOW TV Box? Are you able to log in using a desktop or laptop device fine and playout movies or is this across all devices?

 

Char

NOW TV Team

Anonymous User
Not applicable
thanks for getting back to me. My fault setting's to high on computer, all o.k now

every thing working. made up fantastic love it.
Anonymous User
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no when i try signing it its saying incorrect information but its not as i signed in my account on my computer 

 

Anonymous User
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no when i try signing it its saying incorrect information but its not as i signed in my account on my computer 

 

Anonymous User
Not applicable
I am having same problem I can log in on mobile and app but the box is not recognising log on details
Anonymous User
Not applicable

Hi Gfrtge,

 

Thank you for your post.

 

To resolve this please go onto the NOW TV website on a pc/laptop or a mac only. Then click on forgotten username and password link and retireve your username and password for your fully active NOW TV account.

 

Then reset your NOW TV Box and then sign in with the correct details.

 

Thanks,

 

Zaheer

 

NOW TV Team.

Anonymous User
Not applicable

I can't sign in on my account on my tv but it works on my mobile phone