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huw12
Mentor

why does my now tv box not recognise username and or password

Why does my now tv box not recognise username or password -both correct and case correct

1 Solution

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huw12
Mentor

Re: why does my now tv box not recognise username and or password

No result code just prompts try again

View solution in original post

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836 Replies
Aaron-S
NOW TV Team (Retired)

Re: why does my now tv box not recognise username and or password

Hi huw12,

 

Sorry to hear you are having issues signing into your NOW TV Box.

 

Can I ask you what exactly happens when you try to sign into the box? Are you receiving an error message at all? If so, can you quote it hear for me so we can work on finding a resolution for you.

 

Thanks,

 

Aaron

NOW TV Team

WK4035
Mentor

Re: why does my now tv box not recognise username and or password

Im having the same problem..just got my new box today ..joined via the pc and payed for the entertaiment pass then tried to enter my user name and password and it says ..sorry we did not recognise either your user name or password ..try again.

 

Ive looked on my account page and i have entered the correct username and im assuming the password is the payment password you need to use and that was correctly entered.

 

Any ideas?

Aaron-S
NOW TV Team (Retired)

Re: why does my now tv box not recognise username and or password

Hi WK4035,

 

Thanks for getting in contact.

 

Can you just confirm that you are able to sign in and playout content on your PC/Laptop/Mac and get back to me?

 

Regards,

 

Aaron

NOW TV Team

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WK4035
Mentor

Re: why does my now tv box not recognise username and or password

yeah just tried to watch mad dogs on sky1 via my pc and its working fine

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WK4035
Mentor

Re: why does my now tv box not recognise username and or password

update i now hav it working thanks for replying

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colin01407
Advocate

Re: why does my now tv box not recognise username and or password

i can log in to my account ok but i cannot log in to my box .all set up for the tv ok. press now tv it say's user not recognised. payment from bank has gone

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Aaron-S
NOW TV Team (Retired)

Re: why does my now tv box not recognise username and or password

Hi colin01407,

 

Thanks for getting in contact.

 

Can I ask you to make sure you can playout on a PC/Laptop/Mac for me? Let us know if this helps.

 

Aaron

NOW TV Team

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huw12
Mentor

Re: why does my now tv box not recognise username and or password

Only prompts me with Username or password not recognised , no result code
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Char-A
NOW TV Team (Retired)

Re: why does my now tv box not recognise username and or password

@huw12 is this just on your NOW TV Box? Are you able to log in using a desktop or laptop device fine and playout movies or is this across all devices?

 

Char

NOW TV Team

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