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Anonymous User
Not applicable

voucher not working

got a 3month voutcher with box but voucher not working
1 ACCEPTED SOLUTION
Anonymous User
Not applicable

When you say it's not working .....
Have you actually signed up for Now TV and entered your payment details, these are required steps before you can successfully apply the voucher.
If you have done this, can you tell us what error code you get?

View solution in original post

67 REPLIES 67
Anonymous User
Not applicable

Sorry to read it wasn't at 10:43:( but it was at 10:56:)

 

I presume you were refunded too?

Anonymous User
Not applicable

In red Voucher code invalid
Simon-J
Community Manager
Community Manager

Hi Kay13,

 

Thanks for posting.

 

Sorry to hear your voucher is showing as invalid. 

 

You should receive an email regarding this shortly.

 

Thanks

 

Simon

 

NOW TV Team

 

Anonymous User
Not applicable

My voucher code is not very clear can i get a new one

Karl-F
Community Manager
Community Manager

Hi @Anonymous User ,

 

Thanks for getting in touch.

 

Please keep an eye on your emails regarding this. 

 

Kind Regards, 

 

Karl 

NOW TV Team

Anonymous User
Not applicable

i am an existing customer and would like to apply a 6 months pass through the voucher code, as i bought the box+6months

I get a message that the code is not valid

help

Andy
Legend 5
Legend 5

Hi @Anonymous User 

 

It's likely that you may be misreading the code. Have a look at this help article and try a few different combinations.

 

http://help.nowtv.com/article/Code-not-valid

 

If that doesn't help, then click Contact Us at the bottom of that page, and choose Use Live Chat who can help you out.

Anonymous User
Not applicable

New to NOWTV and the community...hello all

 

Had the voucher problem.

checked on here and then emailed NOWTV.

 

got back to me 5 minutes later, then responded to queriy via email same evening,

then emailed solution ...and it worked...yippee.

 

Can't recommend the service via email enough..perfect.

 

and the problem..that dodgy old font/print type

 

i saw I...but it wasn't an I or an L it was a .....1

but doesn't look like a 'one' at all....

 

suggest if print IS so confusing they drop adopt letters only with *&^% symbols instead of numbers

to ease confusion.

 

tl;dr...email help desk....10/10 for service

Andy
Legend 5
Legend 5
@Anonymous User

Glad you got yourself sorted! I admit I've nearly been caught out with those voucher code dot matrix style fonts! For anyone else with problems it's worth checking this help article and trying out a few different combinations

http://help.nowtv.com/article/Code-not-valid
Anonymous User
Not applicable

hi andy...Smiley Happy

 

yep, good to be sorted.

 

i had looked at that link but tbh, that digit was still an 'I' to my eye...Smiley Wink

 

help desk most useful, now all i have to do is find the time to watch all the stuff that's on offer.

 

regards

jaza