the sound keeps dropping in and out

[Anonymous User]

just paid for a sky sports week pass and the sound keeps coming and going i find this very frustrating and see no reason why i should have to pay for a poor quality service. what is going on!!

[SeeMoreDigital]

Please confirm...

What device are you using to access the NOW TV service? And how is it connected to the internet. Wi-Fi or hard-wired?

[Anonymous User]

The sound on various programs keeps dropping out.

We are on Now TV box wifi

[Anonymous User]

I'm using an ee box and WiFi. But if this is a service provided by yourselves why should this matter.

[SeeMoreDigital]

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@Anonymous User wrote:
I'm using an ee box and WiFi. But if this is a service provided by yourselves why should this matter.

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I'm just asking questions. I don't work for NOW TV... That being said, it's important to know which devices people are using to access the NOW TV service.

By-the-way, somehow you've managed to submit your topic within the NOW TV Box (black) sub-section, instead of the dedicated EE TV sub-section 😉

Cheers

[Anonymous User]

Now watching boxing and the sound comes and goes. I want my money back. Service provided is faulty I demand a refund.

[SeeMoreDigital]

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@Anonymous User wrote:
Now watching boxing and the sound comes and goes. I want my money back. Service provided is faulty I demand a refund.

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Who have you purchase the service through?

[Anonymous User]

Sorry mate just a little p-off with the service will try to direct my anger to the correct person

[Anonymous User]

Hi @Anonymous User

I have moved your post into the correct thread of the forum.

There were no reported issues with the sound on Sky Sports the day you posted the message.

Has this continued to happen or was it a 1 day glitch ?

Thanks

Andy