13-01-2018 23:34
does anybody know if the black remote will work on the white now tv box? if not where can i purchase a new white remote without being ripped off thanks
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14-01-2018 24:07
@Anonymous User
Welcome to the forum.
Yes the black box remote will work fine with the white box.
If you need to buy one you can order one here
https://accessories.sky.com/catalogue/now-tv/all
The other alternative is to download the official Roku remote app for iOS/Android phone/tablets which will connect to your box over wifi and acts like a virtual remote control. However it's still useful to have an actual remote for times where the Roku remote app won't work (eg if you need to reset the box or it loses wifi connection).
14-01-2018 24:07
@Anonymous User
Welcome to the forum.
Yes the black box remote will work fine with the white box.
If you need to buy one you can order one here
https://accessories.sky.com/catalogue/now-tv/all
The other alternative is to download the official Roku remote app for iOS/Android phone/tablets which will connect to your box over wifi and acts like a virtual remote control. However it's still useful to have an actual remote for times where the Roku remote app won't work (eg if you need to reset the box or it loses wifi connection).
19-01-2018 20:29
have tried to download roku handset on my windows 10mobile but i can't get it to work just keeps saying searching for device so will see if black handset available
20-01-2018 10:46
@Anonymous User Check your mobile and NOW TV box are on same wifi network as they need to be to see each other. If for some reason the box isn't connecting to wifi (or has been hard reset) then the phone app won't be able to find the box.
You can either pick up a replacement remote, or the alternative is to buy a new box - Currys are selling them for about £20 at the moment with 3 months entertainment pass which if you subscribe to NOW TV entertainment already makes it in effect free.
14-05-2020 15:00
Hi. I’ve read a solution to this question and you say you can use the black remote with a white box, but I can’t seem to get mine to work? Do I need to “pair” them or something?
thanks
14-05-2020 16:43
Hi @Anonymous User
Are you using the older black nowtv infra red remote controller (non voice smart version) with your white nowtv box ?
The newer nowtv smart voice remote controller will not work on the older white boxes (unless you have a nowtv stick or nowtv 4K box in the home to setup the smart remote with your home wifi network).
Unless you are using the analogue video out on the white box i would consider a newer box or stick rather than replacing the remote.
14-05-2020 16:49
Hi @Anonymous User
This is the black version of the nowtv remote controller you need with the older white boxes.
If you have this version then there is always the possibility that the IR receiver on your white box is faulty.