30-12-2016 14:13 - edited 30-12-2016 14:19
I have had my white NOW tv box for some years now and when I try and watch it now, during movies it pixalates horribly. stopping the movie and restarting it doesnt help. it will go clear then pixelate again.
anyway to fix this? I have
1-checked connections
2-rebooted the box
3-checked internet speed and connection(I have high speed via virgin)
4-reset router
5-connection speed is-198.43mbps download speed
no downloads have been running nor updates on systems as we only connect one at a time
I have no issues with things like my ps4 or puter so ...any fix for this horrible pixalation that makes watching a movie a no-go?
30-12-2016 14:37
tried watching jungle book and it was like trying to watch coloured blocks. it was horrible. Ill have to watch it again just to actually SEE the movie
31-12-2016 21:50
Hello???? any reply at all? any help???
seriously????
no point in keeping a movie pass then I cant use as the box pixelates everything...
good to see that the customer service here has NOT improved
31-12-2016 23:12
I have the same problem with watching films. I have a white NOW TV Box, the best Virgin Media WiFi router available and a new Samsung TV. I have tried to fix the problem but without success. I have decided to cancel my subscription to NOW TV.
01-01-2017 10:45
Have either of you guys considered upgrading your old design 'white' boxes to either the 'black' or 'smart' box?
Retailers such as Currys, Argos and Amazon regularly offer NOW TV boxes bundled together with multiple month Movie or Entertainment voucher code passes, which often works out costing a lot less than the equivalent multiple monthly NOW TV subscription.
In many cases this means that your new box ends up costing you nothing
Cheers
04-01-2017 19:31 - edited 04-01-2017 19:32
are you a NOW rep? or an admin?
because if that is the best advice NOW can give I am calling sky and complaining
NEVER MIND I just read your blurp. seriously....
is there no one from NOW interested in helping?
04-01-2017 19:32
seems no one from NOW actually cares. I cant get a reply to save my life.
04-01-2017 20:02
Nothing lasts forever @Anonymous User,
Indeed, the technology in the original (single-core) 'white' NOW TV box is over 3 and a half years old. And has far less grunt than the (dual-core) 'black' box. Which has less grunt than the new (quad-core) 'smart' box!
Retailers such as Currys, Argos and Amazon regularly offer NOW TV boxes bundled together with multiple month Movie or Entertainment voucher code passes, which often works out costing a lot less than the equivalent multiple monthly NOW TV subscription.
In many cases this means that your new 'black' box ends up costing you nothing...
04-01-2017 21:13
One- I have been paying for my movie pass now for MONTHS it has cost me -allot-.
two-The fact an actual NOW rep cant be bothered is a huge point right now.
Three- I am not tech-illiterate. Thank you though for the condensending tone. It was even less appreciated than the "customer service" here.
FOUR- I will call SKY and complain about the lack of help and actual service as NOW team cant be bothered directly.
and lastly
If you are not a rep...a NOW employee...than please just stop responding as you are NOT helping.