@123Jodie123 Have you tried uninstalling and reinstalling the app to see if that helps?
You can also see if you need to update the app here
Also, see this post:
@123Jodie123 Also, don't follow the reboot advice on that post just yet as there is an issue at the moment.
My remote has stopped working.
I have only had my now box for 5 weeks.
I have tried replacing the battery 3 times and it will work intermitally but give up after a matter of seconds which is extremely frustrating!
I have had contact with 3 different people at live chat (last night) and wasted 2 hours explaining my problem over and over.
I have been told that the following things which are not correct:
Have you got the new nowtv smart box with the blue nowtv logo on the top of the box ?
If so, my smart box had the wrong serial number on the box outer packaging which i reported during the box trials.
You can find the correct box serial number by going into the box menu settings under system and "About".
Does the light on the front of the box flash each time your press the remote controller key ?
I am guessing live chat have asked you to try rebooting the box, also undertaking a hard factory reset by again going into the box menu settings and also trying a forced software update ?
Do you own a smart phone or tablet, if so maybe has a short term measure until the nowtv team can reslove your box problem is to download the free Roku remote controller app from your device app store ?
Yeah, you are absolutely right, i must have been still half a sleep when i wrote that paragraph.
Even though it's nearly Mid Day i am never the best in the Mornings.
@faye23 Try downloading the free Roku remote controller app, then go into the box menu settings, under system and About to double check your serial number.
I forgot to mention if you decide to download the Roku remote controller app onto your smart phone or tablet for the short term until you get the nowtv remote controller sorted, whatever you do don't undertake a Factory Reset on the box.
Unfortunately the Roku app will not be able to setup a nowtv box from initial setup after a factory reset (you would need a proper nowtv remote controller to setup the box again) so avoid a factory reset when your only option is the Roku app.
Thanks for posting.
If you bought the box form us it should indeed still be under the warranty, as you got it as part of the broadband bundle the best thing to do would be to speak with the broadband team on the phone, if you came through onto live chat it could be that you spoke to the team that deals with TV and as they use a slightly different system they might not of be able to see the order.
There shouldn't be any need to buy a new remote in this case.
NOW TV Team