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Kgiles
Observer

Re: now tv remote stopped working

my remote has stopped working - we've tried several new batteries and nothing.

 

how do i get a replacement? It was brought for me as a gift at Xmas so not very impressed how long its lasted but I havent receipts and nor does the purchaser.

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Andy Legend 5
Legend 5

Re: now tv remote stopped working

@Kgiles

Welcome to the forum.

Follow the steps on this help page to check the warranty on the box

http://help.nowtv.com/article/Replace-faulty-NOW-TV-box

You could also check with live chat, they might be able to help you. To reach live chat go to the following help page and click the Contact Us button at the bottom of it

http://help.nowtv.com/article/Troubleshooting-NOW-TV-Box-and-Roku

In the meantime if you have an Android or iPhone you can download the official Roku remote app to control your box. If you end up needing a replacement remote it's almost as cheap to buy a new box, so you might want to go down that route (second hand boxes without passes can be picked up on eBay or from CeX, or with passes from NOW TV, Argos, Currys, large supermarkets etc)
milliek
Mentor

Re: now tv remote stopped working

HELLO EVERYBODY I HAD PROBLEM WITH REMOTE IN 2013 WHEN I FIRST BOUGHT NOWTV
BOX.
TAKING THE ADVICE FROM ANOTHER USER OF BANGING REMOTE ON KNEE CERTAINLY
WORKED
AND WE HAVEN'T HAD ANY PROBLEMS AT ALL SINCE THEN.
MY ONLY ISSUE WITH NOWTV IS AN ENTIRELY DIFFERENT SUBJECT BUT AN IMPORTANT
ONE FOR ALL HARD OF HEARING CUSTOMERS IS WHY AREN'T PROGRAMMES AND FILMS
SUBTITLED ESPECIALLY WHEN THEY ARE SUBTITLED ON DVD AND TV.

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Graham2
Advocate

Re: now tv remote doesnt work

Same problem - intermittent fault with remote - it was gift so I've no receipts etc. but it's only a few months old.

 

Solved for now by sharply tapping as suggested by another post (thank you!) - but I'm not confident that solution will stand the test of time -  it looks like there's a batch of remotes with a manufacturing fault (bad soldering?).

 

Tip for anyone who's not sure if their remote's at fault: you can see the IR flashing by looking at the remote using a digital camera in a darkened room.

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milliek
Mentor

Re: now tv remote doesnt work

hi don't worry as our remotes have been perfect for 16 months now since we
solved problem by tapping.

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hopscotch
Advocate

Re: now tv remote doesnt work

Smiley Happy

 

yay! I can't believe it worked!  I've been frustrated for two days = I changed the batteries, turned tv nearer, moved nearer to tv, changed the hdmi cables around, even tried a spare remote - all to no luck.

 

Hope this keeps working 🙂

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AP10
Advocate

Re: now tv remote doesnt work

Hi,

 

I have this same issue and have reset the box, changed batteries and moved the box closer.

 

Please help NOW TV team.

 

Thanks

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Community Manager
Community Manager

Re: now tv remote doesnt work

Hi @AP10

 

Thanks for getting in touch with us here at NOW TV.

 

Can you please see these steps here

 

Please let us know how you get on. 

 

Thanks, 

Karl

NOW TV Team

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Aura
Advocate

Re: now tv remote doesnt work

Hi,

 

My now tv remote doesn't work I've tried everything from changing the batteries  etc.

Can you please send me another control.

 

regards.

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pethead65 Legend 5
Legend 5

Re: now tv remote doesnt work

Hi @Aura

 

Thanks for posting and welcome to the forum.  Whilst your waiting for a replacement remote, you can download the Roku remote app for free for both Android & iOS devices.

Please click on Thanks if I've helped.
I'm a Community Contributor not staff, therefore I can help with issues about the service, but not account related issues.
If it solves the problem, please mark it as an accepted solution to help other members.
Thanks!