I am having the same problem !! I have 2 now TV boxes and have recently purchased another, the box itself works but not the remote ( I have had to use the remote from my other box ) which is a pain and inconvnience as ones upstairs and ones down .How do i get a new remote ?
@unittmj wrote:I am having the same problem !! I have 2 now TV boxes and have recently purchased another, the box itself works but not the remote ( I have had to use the remote from my other box ) which is a pain and inconvnience as ones upstairs and ones down .How do i get a new remote ?
Remotes are not available to purchase separately so I'm guessing you will need to send the box back for a complete replacement.
Contact live support.
Hi unittmj,
Sorry to hear about the faulty remote.
Please contact an agent on Live Chat, they will be able to look into ordering you a replacement remote.
Hope that helps.
Kindest regards,
The NOW TV Team
I am having the same problems, I have just tried setting up my box but the remote doesn't work. I have removed all the wrapping, changed the batteries, tried moving right in front of the box etc. I've read a lot in the forums to go to live chat but I can't find that option anywhere on this site, and every link that has been posted doesn't take me to live chat or an email address of someone who can actually sort my issue. I'm getting quite frustrated now.
Hi kimmmmmmml,
We're sorry to hear this.
If you purchased your NOW TV box directly from us then please do contact on live chat or by email, where an adviser will be able to look into getting you a new remote.
If you purchased your NOW TV box from a 3rd party, then please contact the retailer you purchased it from.
Hope that helps.
Kindest regards,
Rich
The NOW TV Team
I had remote issues that ended up being caused by the batteries that came with the unit. Once I switched them for some new Duracell the remote has worked fine for almost a year.
I'm very sorry to hear that there's an issue with your NOW TV Box remote.
A member of the team will be in touch shortly via email.
Thanks,
Steve
NOW TV Team
Hi
For anyone stuck without a working remote there is a remote control app for Android & iOS products available for free which works pretty well as a temporary measure.