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milliek
Mentor

Re: now tv remote doesnt work

thank you so much for your quick reply mo.
i will use my bank details but new user name/password for the kids so they
have their 3 months and then i can make any future payments for them.

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geoffreys3
Scholar

Re: now tv remote doesnt work

Can you use a universal controller on the NOWTV box?

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Aylin-A
NOW TV Team (Retired)

Re: now tv remote doesnt work

Hi geoffreys3,

 

Thanks for your post. The only compatible remote with the NOW TV BOx is a Roku one.

 

Kind regards,

 

Aylin

NOW TV Team

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milliek
Mentor

Re: now tv remote doesnt work

hello team thank you for your reply about the compatible remote it was most
helpful.

could i ask for your assistance with another query?
SUBTITLES ARE THEY AVAILABLE ON ENTERTAINMENT CHANNEL PROGRAMMES?



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Re: now tv remote doesnt work

@milliek. I am afraid there are no subtitles on any of the programmes.
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lee2359
Advocate

Re: now tv remote doesnt work

my remote doesnt respond no flashing lights appear changed the batteries 3 times no joy also moved the remote closer to box nothing and the batteries where fitted in right any fix for this please

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Sal-H
NOW TV Team (Retired)

Re: now tv remote doesnt work

Hi lee2359,

 

Thanks for getting in touch with us, sorry to hear you're experiencing difficulties.

 

Can you please check if there are any stickers left on the remote? As this disrupts the signal.

 

If the light on the box itself remains solid and doesn't flash when you press buttons on the remote, it seems your remote is faulty and we'll have to send you another one. Unfortunately this can't be done over Community as we need to ask you some security questions first. Please use our Contact Us page to come through to us directly and select the relevant options from the drop-down menus available. 

 

Apologies for the inconvenience.

 

Kind Regards,

 

Sal

NOW TV Team

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milliek
Mentor

Re: now tv remote doesnt work

HI WE DISCOVERED THROUGH TRIAL AND ERROR AND ANOTHER COMMUNITY IDEA WAS TO
BANG REMOTE SHARPLY ON TABLE OR KNEE. IT REALLY DOES WORK AND WE HAVE 4
BOXES WORKING SUCCESSFULLY NOW.

A FRIEND OF OURS HAS SWAPPED HER REMOTE TO A ROKU MAKE WHICH IS COMPATIBLE.

ALSO YOU MAY NOTICE THAT IPLAYER WILL FREEZE NOW AND AGAIN BUT JUST GO BACK
TO START.

ONLY PROBLEM FOR ME IS NO SUBTITLES ON MOVIES OTHERWISE HAPPY VIEWING.

GET TAPPING THAT REMOTE AND SEE HOW IT WORKS GOOD LUCK.

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Scott1982
Advocate

Re: now tv remote doesnt work

Iv stood on my remote and broke it how do I get a replacement
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Re: now tv remote doesnt work

You go to Live Chat between 10 and 10 and ask them for a new one 😉
_________________________________________________________________
If my post has been helpful you can always give some Kudos
Or visit my website @ kafkasworld.com