15-08-2013 14:04
Solved! Go to Solution.
15-08-2013 15:03
Hi there muzza209,
We're sorry you're experiencing this! How frustrating!
Are the batteries died or not made it?
Have you turned everything off and tried again?
If so you might actually need another remote. Annoying but we'll have to get this sorted so if all above has failed, I have sent you a private message so we can check over your account and resolve this for you.
Thanks.
Char
NOW TV Team
10-03-2015 9:28
10-03-2015 20:11
29-03-2015 23:25
Same problem - intermittent fault with remote - it was gift so I've no receipts etc. but it's only a few months old.
Solved for now by sharply tapping as suggested by another post (thank you!) - but I'm not confident that solution will stand the test of time - it looks like there's a batch of remotes with a manufacturing fault (bad soldering?).
Tip for anyone who's not sure if their remote's at fault: you can see the IR flashing by looking at the remote using a digital camera in a darkened room.
30-03-2015 21:15
17-07-2015 18:39
Hi,
My now tv remote doesn't work I've tried everything from changing the batteries etc.
Can you please send me another control.
regards.
17-07-2015 18:44 - edited 17-07-2015 18:45
Hi @Anonymous User
Thanks for posting and welcome to the forum. Whilst your waiting for a replacement remote, you can download the Roku remote app for free for both Android & iOS devices.
31-10-2015 13:22
31-10-2015 13:28
@Anonymous User
You can buy a replacement remote from the Sky Store. The link is here
https://accessories.sky.com/catalogue/now-tv/all
if your box is still under warranty (12 months) you could return it to the store you bought it from or, if you bought direct from the NOW TV website go here
http://help.nowtv.com/article/Replace-faulty-NOW-TV-box
Whilst you are sorting your remote out, if you have an Android or Apple phone/tablet you could download the official Roku app from the relevant App Store and use that to control your NOW TV box.
07-03-2016 21:22
08-03-2016 16:36
Hi @Anonymous User
Thanks for your post.
Sorry to hear that 😞
Can you elaborate on what exactly is the issue? Have you managed to set up your Box? Does the Box light flash and hear a sound when you press the buttons on your remote?
Birgit
NOW TV Team