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Anonymous User
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now tv remote doesnt work

Ok I have setup the box and it comes on fine. Then when it comes to the setup the remote just doesn't work at all the box isn't reading it either, tried resetting, moving the box closer, nothing is blocking it so yh I'm stuck
1 ACCEPTED SOLUTION
Anonymous User
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Hi there muzza209,

 

We're sorry you're experiencing this! How frustrating!

 

Are the batteries died or not made it?

Have you turned everything off and tried again?

 

If so you might actually need another remote. Annoying but we'll have to get this sorted so if all above has failed, I have sent you a private message so we can check over your account and resolve this for you.

 

Thanks.

 

Char

NOW TV Team

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106 REPLIES 106
Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV.

 

Can you please see these steps here

 

Please let us know how you get on. 

 

Thanks, 

Karl

NOW TV Team

Anonymous User
Not applicable

How do I get a new remote

Anonymous User
Not applicable
Spoiler
I have tried new batteries
Anonymous User
Not applicable

  • If you have an Android phone there is an app on google Play app store that allows you to use your mobile as a remote.  Its called "Rfi - remote for Roku players" -  and it easily connects with the NowTV box over Wi-fi.  It allows for very fast text entry via your phone and quick channel selection -  In your case it may allow you to use your box while you wait for a new remote....
Anonymous User
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Hmmm thanks I will try this
Anonymous User
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The remote apps work really well, but you need the remote initially to get connected to wifi. 

 

I had the same issue with a dead remote, but they had to swap out the whole box.. Bit of a pain as I'd got it setup using a universal remote.

Anonymous User
Not applicable

Can you use a universal controller on the NOWTV box?

Anonymous User
Not applicable

Hi geoffreys3,

 

Thanks for your post. The only compatible remote with the NOW TV BOx is a Roku one.

 

Kind regards,

 

Aylin

NOW TV Team

Anonymous User
Not applicable
hello team thank you for your reply about the compatible remote it was most
helpful.

could i ask for your assistance with another query?
SUBTITLES ARE THEY AVAILABLE ON ENTERTAINMENT CHANNEL PROGRAMMES?



Anonymous User
Not applicable
@milliek. I am afraid there are no subtitles on any of the programmes.