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Anonymous User
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now tv remote doesnt work

Ok I have setup the box and it comes on fine. Then when it comes to the setup the remote just doesn't work at all the box isn't reading it either, tried resetting, moving the box closer, nothing is blocking it so yh I'm stuck
1 ACCEPTED SOLUTION
Anonymous User
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Hi there muzza209,

 

We're sorry you're experiencing this! How frustrating!

 

Are the batteries died or not made it?

Have you turned everything off and tried again?

 

If so you might actually need another remote. Annoying but we'll have to get this sorted so if all above has failed, I have sent you a private message so we can check over your account and resolve this for you.

 

Thanks.

 

Char

NOW TV Team

View solution in original post

106 REPLIES 106
Anonymous User
Not applicable

Hey muzza209,

 

Nice one, glad to hear it.

We hope your remote comes very soon and you enjoy your new NOW TV Box.

 

Sorry for any inconvenience.

 

Char

NOW TV Team

Anonymous User
Not applicable
Thank you for your help aswell
Anonymous User
Not applicable
My remote control is not working and I have changed the batteries but can't find where to email NowTv about this!
Anonymous User
Not applicable

Hi @Anonymous User 

 

I'm very sorry to hear that there's an issue with your NOW TV Box remote.

 

A member of the team will be in touch shortly via email.

 

Thanks,

Steve

NOW TV Team 

Anonymous User
Not applicable

Hi

 

For anyone stuck without a working remote there is a remote control app for Android & iOS products available for free which works pretty well as a temporary measure.

Anonymous User
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I have just recieved my box and the remote doesn't work at all. Tried work different batteries too. Please send me a new one
Simon-J
Community Manager
Community Manager

Hi Debzi170,

 

Thanks for your post.

 

I'm sorry to hear your remote seems to be faulty.

 

I've sent you a private message regarding what you need to do next as it relates to your personal account.

 

Thanks

 

Simon

NOW TV Team

 

Anonymous User
Not applicable

Just plugged in my NOWTV box. The remote is not working. Tried new batteries but am unable to navigate the set up menus.  Please send me a new one.

Anonymous User
Not applicable

Hi mrwdouglas,

 

Thanks for getting in contact with us.

 

I'm sorry to hear you are having issues with your NOW TV remote.

 

We would like to resolve this for you. Can you contact us via Live Chat?

 

Regards,

 

Aaron

NOW TV Team

Anonymous User
Not applicable
Honestly try just hitting the remote lol it worked after I did that maybe just dumb luck but worth at try lol just so you know I headbutted it lol works fine now.