Where did you purchase your NOW TV playback device from?
If you think it's malfunctioned, under the 'Sales of Goods Act' your first port of call is with the vendor.
• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •
• LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •
• All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •
Welcome to the forum. Is that with one of the catch-up apps (ITV Player, All4, 5?) if so, I think most of us have experienced something similar in the past, All4 seems particularly susceptible on occasion. Unfortunately these are third-party apps so the way they stream is down to the individual providers rather than NOW TV. However usually the problem goes away after a day or two, you could also try rebooting your broadband router to see if it helps.
If you are still having problems in a day or two post back, but it's usually intermittent issues on All4’s end and I usually find it randomly starts behaving itself again. As mentioned no harm in rebooting the router though, it might help.