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Lisamurray
Mentor

Re: error code 014

This is just a joke now no further forwards than when I first got the stupid thing!!! Spend hrs trying all the trouble shooting thing over and overs again and other thing and nothing!!!!!!! 😑😑😑😑😑😑😑 not happy!!!!!!!!!!!
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Community Manager
Community Manager

Re: error code 014

Hi Lisamurray,

 

Thanks for posting.

 

Can you tell us what you have done in terms of troubleshooting so I know how bets to proceed with your issue?

 

Thanks

 

Simon

 

NOW TV Team

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PatJB
Advocate

Re: unable to connect onto virgin super hub tried every thing error code 014 constantly,

Thanks for that
Nearly missed the 9 goal thriller at Goodison
Top Draw advice !!
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Casserleyc
Advocate

Re: NowTV box will not connect to local network?

I need help. Nothing I do will make my NOWTV connect?
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NOW TV Team Stephen-L
NOW TV Team

Re: NowTV box will not connect to local network?

Hi @Casserleyc 

 

Sorry to hear that you're having trouble connecting your box. 

 

Could you please let us know if you've tried any troubleshooting steps so far?

 

Also what type of router and ISP are you connecting to?

 

Kindest Regards

Steve

NOW TV Team 

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Fissace
Advocate

Re: NowTV box will not connect to local network?

Still not working after try all those steps.
I don't have disable the pings button.
I reset as factory setting. It's not working at all now. Help!
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Birgit-R
NOW TV Team (Retired)

Re: NowTV box will not connect to local network?

Hi @Fissace 

 

Thanks for your post.

 

Sorry to hear that the issue is still ongoing.

 

If you don't mind specifing which steps you have tried, it will help me to assist you further on.

 

Can you also tell me who is your ISP?

 

Kind regards,

 

Birgit

NOW TV Team

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Donal_1
Advocate

Re: NowTV box will not connect to local network?

I have a VM Superhub 2 router and I can connect to my VM wifi router but won`t connect to my local network.  I have contacted VM and they told me that I need to disable the ping pressing the home x 5 ff 1 play1 rewind 1 play 1 ff 1 as I have the use of one hand can you tell me how I can disable the ping so I can connect to my local network

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NOW TV Team Stephen-L
NOW TV Team

Re: NowTV box will not connect to local network?

Hey @Donal_1 

 

Thanks for your post. 

 

The following video shows how to switch off pings step-by step.

 

[video]

 

Hope this helps, but please do let us know if we can help you further. 

 

Kindest

Steve

NOW TV Team 

Me-me-me
Observer

Re: unable to connect onto virgin super hub tried every thing error code 014 constantly,

Thank you so much. It works. I now consider you a god !
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