Tried all these and more since post. Reset router to factory settings, altered security settings etc.
It is a bit of a nightmare, round and around din circles with no solution, meantime my passes are running down on time with no use being made of them.
Question is if faulty, why is it working when connected to my son's iPhone?
Also, please confirm like to online Chat or has the service been removed, because I can't find it where described in the help section, no options come up for Chat.
I would like to hear your answers but if you can send a new box meantime.
Aylin, I was told on the 9th that a replacement box would be sent. So it should be with me by now. See email below.
Please confirm that it was sent on 9th.
I kept posting because i was continuing to try and get a fix while waiting on the new box.
From: NOW TV Help [mailto:email@example.com]
Sent: 09 November 2013 20:05
Subject: NOW TV - Re: Your enquiry
I am sorry to hear that you are experiencing this issue.
I have ordered a new NOW TV box to be sent to you. Please allow 3 - 5 working days fro delivery. Can you also please send back the faulty NOW TV with the return to sender label that was provided with the NOW TV box.
I apologise for any inconvenience you experienced.
Should you have any other queries, please don't hesitate to contact us again.
Thanks for contacting us.
When the box was reordered for you, you should have received a tracking number email to the address registered to your account. Try using this to see the status of your delviery.
If it has been returned to sender, you will need contact us via live chat.
NOW TV Team
cannot connect onto now tv through virgin super hub i ave tried every thing
every thing esle can connect wireless , the now tv is right next to the hub constantly
getting error code 014 , yes I have got more than 3 signal bars
I did find with my similar Roku LT that it wouldn't work with certain channels eg Ch9 that i had been using.
Just a thought.