01-08-2013 16:43
hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
Solved! Go to Solution.
21-02-2014 16:18 - edited 13-06-2014 13:42
Hello,
Give the following the instructions a go to fix this: NOW TV error 014
Regards,
Michael
NOW TV Team
26-03-2015 18:31
@Anonymous User wrote:
just tried that now carnt find network
Hi @Anonymous User
There is currently a software bug with the current NowTV box software which means the box is unable to detect access points using Wi-Fi channels 12 and 13. The box is still able to detect access points using Wi-Fi channels 1 to 11.
You most likely need to go into your router settings and change your Wi-Fi channel to one that the now TV box can see. Now TV are working on a fix for this issue, but in order to get that fix when it comes out. You will need to be able to connect your box to the Internet. So you will have to change the Wi-Fi channel.
If you cannot change your Wi-Fi channel in your router settings . Please post in here and answer the three questions asked by @Anonymous User
Hope that helps
15-12-2014 18:21
17-12-2014 12:05
Hi @Anonymous User
Thanks for posting. Sorry to hear you've had issues setting up your box. Can I ask if you're IP is Virgin? If so the suggestions given above can help.
Are you having any difficulties watching on any other devices in your house?
Thanks
Ranj
NOW TV Team
30-12-2014 20:01
my internet is fine i have started a new now tv account on my laptop but i need my tv working why wont it connect to the internet
30-12-2014 20:08
Hi @Anonymous User
Thanks for posting. Sorry to hear you've had such trouble trying to connect your NOW TV Box. Can you first play out on your laptop for a few minutes and then try on your box. You say you have error 2014 do you mean 014?
Regards
Ranj
NOW TV Team
30-12-2014 20:52
i am still trying to watch now tv on my tv and i cant can someone help me its taken 4 hours
26-07-2016 7:07
I'd love to read that page but it is 404
29-11-2014 17:16
29-11-2014 17:19
@Anonymous User a Virgin Hub by any chance? Worth enabling the guest wifi option on it and trying to connect the NowTV box to that access point instead.
29-11-2014 18:22