Thanks for posting. Sorry to hear you've had issues setting up your box. Can I ask if you're IP is Virgin? If so the suggestions given above can help.
Are you having any difficulties watching on any other devices in your house?
NOW TV Team
Hi @Mytv1000 .
As your ISP is Virgin the post at the link below may help you
I would also suggest that reset the Now TV box (Normal reset first. If that does not work then a hard reset)