01-08-2013 16:43
hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
Solved! Go to Solution.
21-02-2014 16:18 - edited 13-06-2014 13:42
Hello,
Give the following the instructions a go to fix this: NOW TV error 014
Regards,
Michael
NOW TV Team
29-11-2014 18:34
Unfortunately @Anonymous User you appear to have tried all the other known solutions.
The only other thing might be to turn off the 5GHz setting on the router, but the guest wifi trick is normally 2.4GHz only anyway.
29-11-2014 19:13
Hi @Anonymous User
Apologies if you've already tried this & I've missed it from the thread. If you haven't, it may be worth doing a factory reset & check for software updates, both can be done from within Settings on the NOW TV box.
05-12-2014 24:19
05-12-2014 14:24
Hi @Anonymous User
Thanks for getting back to us.
Can you confirm if you have a Virgin Hub or Virgin Hub 2?
Thanks,
Sabrina
NOW TV Team
08-12-2014 16:12
08-12-2014 16:19
17-12-2014 14:40
17-12-2014 18:05 - edited 17-12-2014 18:13
Hi @Anonymous User .
As your ISP is Virgin the post at the link below may help you
http://community.nowtv.com/t5/NOW-TV-Box/No-full-screen/m-p/275121/highlight/true#M20177
Merry Christmas
EDIT
I would also suggest that reset the Now TV box (Normal reset first. If that does not work then a hard reset)
30-12-2014 19:55
this makes n0 difference cant someone just speak to a human being
@Andy_ wrote:
@Anonymous User
Welcome to the community.
I know you mention you've tried all the tips, but you can you just double check you've definitely tried the steps in the following help page to disable pings, as this usually solves connection problems with a Virgin hub
http://help.nowtv.com/article/Error-014-NOW-TV-box
If that doesn't work, you might try setting up the guest network on your hub, make it a 2.4GHz network with a different SSID name to your main wifi, e.g nowbox and try connecting your NOW TV Box to that guest network.
If you still have problems, let us know.
30-12-2014 20:00
i need someone to ring me to get connected