01-08-2013 16:43
hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
Solved! Go to Solution.
21-02-2014 16:18 - edited 13-06-2014 13:42
Hello,
Give the following the instructions a go to fix this: NOW TV error 014
Regards,
Michael
NOW TV Team
22-09-2014 17:34
29-11-2014 24:11
29-11-2014 16:45
Hi @Anonymous User
Sorry to see that this issue is still occurring
Can I ask if this is happening on all devices?
Thanks
Ranj
NOW TV Team
28-12-2014 18:21
"how to disable pings" video solved my problem.
Many Thanks
01-02-2015 13:52
01-02-2015 14:05
01-11-2014 23:52
Error 014: MISLEADING instructions on Help page......
After several hours and numerous tries at connecting I am now up and running...
BUT and its a BIG BUT....the instructions about the Secret Screen settings are WRONG or at best MISLEADING !!
Where it says "Select Disable network pings" sounds as if you should leave on Disable" but in fact it should be "Select (or perhaps "set as') "Enable network pings" ...As soon as i changed this part the box worked.
It is badly worded and confusing.
As i too have a VM superhub we had gone into the router settings and checked it was set on Auto, and also even added the Now TV box as another device.
I was beginning to wonder if it was the rivalry between Virgin & Sky that resulted in the box not working with VM riouters!!!
02-11-2014 14:55
Hi @Anonymous User
I'm sorry that the help page seemed misleading or badly worded.
I will pass this feedback on. I happy to hear you're finally up and running. If you have any further information please do not hesitate to contact us.
Regards
Ranj
NOW TV Team
09-12-2014 20:34
12-12-2014 20:31