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Anonymous User
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error code 014

hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Hello,

 

Give the following the instructions a go to fix this: NOW TV error 014 

 

Regards,

 

Michael

NOW TV Team

View solution in original post

524 REPLIES 524
Anonymous User
Not applicable
TRY THIS, IT WORKED FOR ME

Do you get error code 14? If you do then you can try the following which may resolve the problem:

Using the Now TV box remote, press the following buttons in order:

Home Button 5 times
FF 1 time
Play 1 time
RW 1 time
Play 1 time
FF 1 time

In the menu that appears select 'Disable network pings'


Anonymous User
Not applicable
Thanks Tricky4amit,

Tried all these about 40times over the week hoping that something will click one time.

No joy apart from connecting via phone which is not practicable and was only done as a trial.

Can I ask Now if the new box had been dispatched please?
Anonymous User
Not applicable

Hi EmBee,

 

Thanks for your post. Please allow up to 5 working days for delivery of a NOW TV box. Once the box is dispatched you will be emailed with a tracking code.

 

Thanks,

 

Aylin

NOW TV Team

Anonymous User
Not applicable

Aylin, I was told on the 9th that a replacement box would be sent. So it should be with me by now. See email below.

 

Please confirm that it was sent on 9th.

 

I kept posting because i was continuing to try and get a fix while waiting on the new box.

 

 

 

From: NOW TV Help [mailto:help@nowtv.com]
Sent: 09 November 2013 20:05
To:
Subject: NOW TV - Re: Your enquiry

 

Hi M,

 

I am sorry to hear that you are experiencing this issue.

 

I have ordered a new NOW TV box to be sent to you. Please allow 3 - 5 working days fro delivery. Can you also please send back the faulty NOW TV with the return to sender label that was provided with the NOW TV box.

 

I apologise for any inconvenience you experienced.

 

Should you have any other queries, please don't hesitate to contact us again.

Anonymous User
Not applicable

Hi Embee,

 

Thanks for contacting us.

 

When the box was reordered for you, you should have received a tracking number email to the address registered to your account. Try using this to see the status of your delviery.

 

If it has been returned to sender, you will need contact us via live chat.

 

Regards,

 

Aaron

NOW TV Team

Anonymous User
Not applicable

I did this entry and now screen is frozen on roku?What next?

bacillus
Expert

@Anonymous User wrote:

I did this entry and now screen is frozen on roku?What next?


Temporarily unplug the unit mains supply...

Anonymous User
Not applicable
Follow the entire procedure. Instead of restarts unplugs your router and now TV box. Wait 20 seconds plug the router back in. Once the router has restarted, which takes a minute or 2 plug the now TV box back in. Good luck.
Bear in mind, now TV has issues server side. I have 2 vouchers to spend as an apology from them....
Regards
Vinnie

Anonymous User
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God send! Thank you 🙂
Anonymous User
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Can't thank you enough worked for me.