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Andy Legend 5
Legend 5

Re: Voucher code missing

@bevhawken2

 

Welcome to the forum.

 

Did you look in the packaging the box came in for a small scratchcard, this contains the code to get your 2 months.

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Community Manager
Community Manager

Re: Voucher code missing

Hi @bevhawken2,

 

Thansk for posting.

 

The voucher should be in the box, if you can't find it and you bought it from a shop you'd need to return this and they will replace it for you.

 

Thanks

 

Simon

NOW TV Team

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BethT
Advocate

Re: Voucher code missing

When you say its on a small scratchcard, how small is it? size of a credit card? Smaller? Because I've had the same problem, and honestly I think this is awful customer service. If the box says that it contains a voucher, it should bloody well contain the voucher! If there is this much of an issue, maybe there should be a rethink of how this service is provided...

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artesea Legend 5
Legend 5

Re: Voucher code missing

@BethT credit card sized. It can get stuck to the sides of the packaging, so worth pulling the box apart. 

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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CMA2
Advocate

Re: Voucher code missing

I purchased a box with a 6 months entertainment pass included and then I bought an additional 2 month pass.

 

I received the movie pass, however I didn't get the entertainment pass.  I presumed the box has already been programmed to show the 6 months ( obviously not very techy)  Only just noticed there was problem as NOW TV has now started charging me for the entertainment subscription.

 

Please advise

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artesea Legend 5
Legend 5

Re: Voucher code missing

@CMA2 you would have had a scratchcard included within the packaging to apply the voucher along with a help guide explaining how it all works (it's not automatic as some user already have accounts with active passes and like to save them for a future date).

Do you still have the packaging, as you can still add the voucher through My Account

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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CMA2
Advocate

Re: Voucher code missing

Thanks for your msg.

 

I did have the movie pass, but didn't see the entertainment pass.    I've used the movie pass (still in the box) but can't see the entertainment pass.

 

 

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Rob-T
NOW TV Team (Retired)

Re: Voucher code missing

Hi @CMA2

 

Thanks for getting in touch with us.

 

The best people to talk to about these things would be our Live Chat team.

 

They can be found here.

 

Thanks 🙂

 

Rob

NOW TV Team

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sharon205
Observer

Re: Voucher code missing

Hi there I also Ave not got my 2months free movies could I Ave some help on what I should do so I can receive them plz
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Sue-S
NOW TV Team (Retired)

Re: Voucher code missing

Hi @sharon205

 

Thanks for your post.

 

I have emailed you directly about this

 

Regards

 

Sue

NOW TV Team

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