19-12-2013 22:37
I received my NowTV box last week however it is missing the voucher code for a month's free fim trial. I also read that some people received their code in an email however even though i've registered i have not received any emails. Does anyone know how to get the voucher code?
Solved! Go to Solution.
20-12-2013 24:13
30-08-2014 19:49
Hi @Anonymous User
Really sorry to hear that you're having trouble with your new NOW TV Box.
The 2 Month Movies Pass should be included in the form of a voucher code. Please ensure that you've checked all included documentation for your pass, but if this is definitely not included let us know so we can help further.
Regarding payment methods, we accept all cards except for Maestro and Amex. Unfortunately you will need a valid payment card to start using NOW TV as we require payment details to ensure that you are over 18 and a valid U.K resident. Despite this, you will not be charged during any free trial or promotional period.
Please let us know if you need further help.
Kindest Regards
Steve
NOW TV Team
01-11-2014 22:41
01-11-2014 22:44 - edited 01-11-2014 22:46
02-11-2014 15:37
Bought lg tv thought I had 3 months free pass for movies no code in box or email. What do i do?
02-11-2014 16:18
@Anonymous User you need to follow the on screen prompts through the app on your TV. http://m.lg.com/uk/smarttv/promotion
11-12-2015 21:51
im struggling my mum bought a now tv box and this is her account but she is supposed to get 2 months sky movies pass and i cant find it anywhere seems a massive issue
11-12-2015 23:09
@Anonymous User
Welcome to the forum.
Did you look in the packaging the box came in for a small scratchcard, this contains the code to get your 2 months.
30-12-2015 1:43
When you say its on a small scratchcard, how small is it? size of a credit card? Smaller? Because I've had the same problem, and honestly I think this is awful customer service. If the box says that it contains a voucher, it should bloody well contain the voucher! If there is this much of an issue, maybe there should be a rethink of how this service is provided...
30-12-2015 8:46
@Anonymous User credit card sized. It can get stuck to the sides of the packaging, so worth pulling the box apart.
15-12-2015 11:13
Hi @Anonymous User,
Thansk for posting.
The voucher should be in the box, if you can't find it and you bought it from a shop you'd need to return this and they will replace it for you.
Thanks
Simon
NOW TV Team