cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 
Highlighted

Using my nowtv at another house

Can I take my now tv to my other house or use another device to view my package?
0 Thanks
Reply
1 Solution

Accepted Solutions
Highlighted
Legend 5
Legend 5

Re: Using my nowtv at another house

Hi @Jammydodger1966 yes to both. You can have up to 4 devices.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.

View solution in original post

10 Replies
Highlighted
Legend 5
Legend 5

Re: Using my nowtv at another house

Hi @Jammydodger1966 yes to both. You can have up to 4 devices.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.

View solution in original post

Highlighted

Re: Using my nowtv at another house

Hi thanks so can all 4 devices be used at the same time so like kids in there rooms on there pa3'sπŸ‘πŸ»
0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Using my nowtv at another house


@Jammydodger1966 wrote:
Hi thanks so can all 4 devices be used at the same time so like kids in there rooms on there pa3'sπŸ‘πŸ»

Hi @Jammydodger1966 though you can add up to 4 devices, you can only stream on 2 at any one timeSmiley Surprised

Please click on Thanks if I've helped.
I'm a Community Contributor not staff, therefore I can help with issues about the service, but not account related issues.
If it solves the problem, please mark it as an accepted solution to help other members.
Thanks!
Highlighted

Re: Using my nowtv at another house

Hi many thanks that's gd to know got a lot of pictalation the other night do you know why this happened? 😳
0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Using my nowtv at another house

@Jammydodger1966  this could've been to do with a slow internet connection.  Were you using several connected devices in your home at once?  NOW TV uses adaptive bitrates which tend to adjust the quality of the picture according to the available bandwidth.

Please click on Thanks if I've helped.
I'm a Community Contributor not staff, therefore I can help with issues about the service, but not account related issues.
If it solves the problem, please mark it as an accepted solution to help other members.
Thanks!
Highlighted

Re: Using my nowtv at another house

Again thanks that's the reason then AV also reset the router to πŸ‘πŸ»πŸ˜‰
0 Thanks
Reply
Highlighted
Advocate

Re: Using my nowtv at another house

could someone else be using my account at a nother house how would i find out

 

0 Thanks
Reply
Highlighted
Champion 3

Re: Using my nowtv at another house

@littlemilly123

 

Hi LM

 

First thing, posting the same question  twice in two different places does not help, will upset the forum moderators and comes across as selfish.

 

And to answer your question, it is possible for someone to use your account to watch Now TV at another address, for example some parents set up Now TV for their children to watch while living away from home.

 

However, someone without your permission can only activate Now TV on your account if they have your user-name and password, such a person could also purchase various Now/Sky TV passes if your payment facilities does not have a security PIN number installed.

 

OK, you can check if someone else is using your account by clicking the down-arrow besides the "My Account" option on the green banner above, from the sub-menu that appears, click on "Managed Devices", there you will see the devices being used.  If one of those devices is not yours, i.e. unrecognised, then delete it from your account and change your password.

 

Hope this helps.

 

 

UK Bob

 

 

Highlighted
Advocate

Re: Using my nowtv at another house

How do add friend to my account
0 Thanks
Reply