08-03-2018 18:08
10-03-2018 10:49
@Anonymous User
Have a look at the following help page with some info on remote problems
https://help.nowtv.com/article/remote-control-troubleshooting
The dropping of the Internet connection will be a different issue, and if it is dropping that will explain why you're struggling to use the remote app on your phone/tablet. Try rebooting your broadband router and/or moving the NOW TV box into a better place to improve the connection (away from other electrical items, not tucked under the TV or in an enclosed cabinet, plenty of space around it etc.
If the remote control still doesn't work it may need replacing. You can buy a replacement remote from the Sky Store. The link is here
https://accessories.sky.com/catalogue/now-tv/all
although the white box is getting pretty old and slow now, rather than replace the remote you might find it better value to upgrade to a new NOW TV box or stick.