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Rufus11
Advocate

Unable to Communicate with NOWTV by Remote Control and App NOWTV also dropping internet connection r

The last couple of days the remote hasn't been changing channels etc at the point of command and the app has had the same problem.
The connection to the internet has been intermittent for the last couple of weeks too.
Is there a common fault and solution to sort this out?
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Andy Legend 5
Legend 5

Re: Unable to Communicate with NOWTV by Remote Control and App NOWTV also dropping internet connecti

@Rufus11

 

Have a look at the following help page with some info on remote problems

 

https://help.nowtv.com/article/remote-control-troubleshooting

 

The dropping of the Internet connection will be a different issue, and if it is dropping that will explain why you're struggling to use the remote app on your phone/tablet. Try rebooting your broadband router and/or moving the NOW TV box into a better place to improve the connection (away from other electrical items, not tucked under the TV or in an enclosed cabinet, plenty of space around it etc.

 

If the remote control still doesn't work it may need replacing. You can buy a replacement remote from the Sky Store. The link is here

https://accessories.sky.com/catalogue/now-tv/all

 

although the white box is getting pretty old and slow now, rather than replace the remote you might find it better value to upgrade to a new NOW TV box or stick. 

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