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Anonymous User
Not applicable

The server won't let me sign in

Won't let me sign in on ps4 or the EE box
40 REPLIES 40
Anonymous User
Not applicable

I'm having the same problem! I was already logged in and when I went to the menu I had been logged out. I reset my passwor online and still cant login. 

Anonymous User
Not applicable

Im having the same problem. Ive been away for a couple of days and now it wont let me log on. Ive also just changed my password and still not letting me log on. Can anyone help?

Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Sorry to hear about the issues you are having. 

 

I have sent you an email in regards to this. 

 

Thanks, 

 

Karl

NOW TV Team

Anonymous User
Not applicable

I can not login on my EE box or an Android app. Previously logged in but 'lost' the login.  TYried resetting password to no avail.

 

Anonymous User
Not applicable

HI @Anonymous User

 

Very sorry to hear that 😞

 

I'll get this sorted for you.

 

Birgit

NOW TV Team

Anonymous User
Not applicable

i can't login on my eetv box. It keeps telling me my payment details are incorrect.

Anonymous User
Not applicable

@Anonymous User have you made sure they are correct?

https://watch.nowtv.com/account/cardDetails

Anonymous User
Not applicable
yes

Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for getting in touch, I'm sorry to hear about the issues you are having with your account. 

 

Can you please let us know if you have been able to sign in on any other device? 

 

Have you checked your card details and made sure your account is set up correctly? Have you also set both your payment and parental pins? 

 

Thanks, 

 

Karl

NOW TV Team