Still unable to activate now tv box

[Anonymous User]

Few days after the "fix" and still getting an error, meaning I can't activate my box.

Screen I'm on: Login Screen - password

What I'm trying to do: Activate the box

Error messages that appear: Sorry an unknown error occurred. Please reenter your username and password

Followed all instructions on this page, still no help

[Anonymous User]

Hi @Anonymous User

Sorry about the delayed reply.

Your issue has been raised with our technical teams and they're looking into it.

We're very sorry that it has taken so long to be resolved, but rest assured we'll get it fixed 🙂

Birgit

NOW TV Team

[Anonymous User]

I bought a white box today which won't activate. I get the 'unknown error' message. I have tried all the suggestions in this thread.The box connects to the router and the box MAC address shows on the router address list. I can watch programmes on this laptop.

Here are the software details and the serial number

Version 076.01E05660A

Build Date 20150512 00:53

S/N 1MM557036636

Please advise fix

[Anonymous User]

@Anonymous User can you try again now? There was a maintenance window which affected box registrations last night. 

[Anonymous User]

Thanks, it's working this morning

[Anonymous User]

"rest assured we'll get it fixed"

Really? It's been two months now and still no fix. This is appalling.

Stop telling me that youre doing something and actually do it.

[Anonymous User]

Hi @Anonymous User

Very sorry about the delay.

Your issue has been raised with our technical team who is still looking into this issue. Once it has been resolved, you'll receive an email.

Birgit

NOW TV Team

[Anonymous User]

And why would I trust this time over the other times you made empty promises in the last 2 months?

[Anonymous User]

I have the same problem, is there any fix to getting past the sign in page