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Anonymous User
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Still unable to activate now tv box

Few days after the "fix" and still getting an error, meaning I can't activate my box.

 

Screen I'm on: Login Screen - password

What I'm trying to do: Activate the box

Error messages that appear: Sorry an unknown error occurred. Please reenter your username and password

 

Followed all instructions on this page, still no help

 

37 REPLIES 37
Anonymous User
Not applicable


@Anonymous User wrote:

Few days after the "fix" and still getting an error, meaning I can't activate my box.

 

Screen I'm on: Login Screen - password

What I'm trying to do: Activate the box

Error messages that appear: Sorry an unknown error occurred. Please reenter your username and password

 

Followed all instructions on this page, still no help

 


Snap, Day seven and still no help.

Anonymous User
Not applicable

Still cannot activate my second nowtv box.I have tried all the fixes including the latest posted 21/8/15

Cannot get past user name and password.I keep getting message "sorry,an unknown error occurred.please reenter your user name and password"

Has anyone managed to get past user name and password screen?

Had this box about 10 days and spent at least 4 hours trying to activate it.

Anonymous User
Not applicable

Hi @Anonymous User, @Anonymous User and @Anonymous User

 

Sorry to hear that 😞

 

Can you all provide me your Serial numbers please so we could get this looked into?

 

Cheers,

 

Birgit

NOW TV Team

Anonymous User
Not applicable

Serial number 1MM543033886

Anonymous User
Not applicable

I have received an email from Birgit asking if my box is now working, I still cannot get it to pass my login page.

I have tried everything.

Andrew

Anonymous User
Not applicable

Hi @Anonymous User

 

Merged your post with this thread here.

 

Do you still get the 'unknown error'?

 

If yes, please tell me your serial number.

 

Birgit

NOW TV Team

Anonymous User
Not applicable

Yes, I am still getting that message. I have tried all the advice your department have given and followed all the tips on the community postings with no effect.

the serial number of my box is.1MH381004361

andrew

Anonymous User
Not applicable

Hi @Anonymous User,

 

Sorry to hear this issue is still occurring for you.

 

Can you just confirm that you have tries the troubleshooting steps for the 011 Error and tried them 3 or 4 times in a row?

 

We look forward to your response.

 

Thanks,

 

Rich

The NOW TV Team

Anonymous User
Not applicable
Yes I have tried everything many times in a row without success. I have
rebooted, factory reset many times it will not go past my password sign in.
I am frankly fed up with the whole thing. Please send me a new box.
Andrew.