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Anonymous User
Not applicable

Setting up now Tv box

I am trying to connect my now to box to my to and Internet, I have it plugged in and connected through the hdmi, it's comes up with the message lets get started I continue this and it then show the wifi available I chose mine and it the goes to a black screen followed by a purple screen with now tv written on and continues this cycle if I press home or back nothing happens can anyone help me please
3 REPLIES 3
Anonymous User
Not applicable

tried the reset button on the back maybe to return to factory settings , however does seem weird its stuck in that loop?

Anonymous User
Not applicable

Hi @Anonymous User

 

As @Anonymous User has suggested, try holding a pin into the reset button for 15 seconds then see if anything changes with regards to the Box.

 

Also if possible can you try connecting to an alternative WIFI connection just to test ?

 

Thanks

Andy

Anonymous User
Not applicable

Did you get this sorted, mine is doing the same? Thanks