31-05-2020 14:25
Over the past few weeks, the search function has stopped working on NOW TV. I cannot search for anything at all - even a single letter, it just comes up with Nothing Found. I have made sure all software is up-to-date, disconnected the power and internet for quite awhile and still no joy. Everything else is working fine, but it makes finding series' nearly impossible. We have a 2400SK model white Roku box. Does anyone know if I have missed something or if there is a solution? Thank you
Solved! Go to Solution.
06-07-2020 10:13
@Saint1976 @Anonymous User @Anonymous User @Anonymous User @Anonymous User
Hi Saint
You know, there are still a small number of people who do not realise that every piece of electronic equipment you buy is time limited, i.e. a shelf life, and in general the smaller the device the shorter the life.
Unfortunately, the white box is now way, way (yes, double way) past it's shelf or whatever life it had and should now be retired to a museum, a personal collection, or to a recycling establishment (maybe it's plastics and electronics can be re-purposed, but I doubt it).
And as you indicated, this white box is no longer supported, i.e. in service, and will no longer receive any updates, fixes, accepted service calls or anything else from it's supplier or original manufacturer.
So, if there are any Now TV customers out there still using the white box then please realise that if it goes wrong you are basically on your own.
UK Bob
14-06-2020 24:16
I am having the same issue.
Tried a factory reset and still no joy.
Any idea why this is happening?
15-06-2020 8:15 - edited 15-06-2020 8:16
@Anonymous User
White box?
31-05-2020 14:55
01-07-2020 10:56
I have been experiencing the same issue. I tried the update using the remote keys shortcut, but I still have the same issue.
Using the workaround is okay - but without the search, the device is really hard to navigate.
Anyone else found a way to fix this issue?
05-07-2020 22:55
As no one bothered to fix this, I cancelled my subscription. Hate bad customer care.
06-07-2020 8:59
@Anonymous User as the white box is no longer a supported device, the problem would never have been fixed.
Not so much bad customer care, but time to update your device!
06-07-2020 10:13
@Saint1976 @Anonymous User @Anonymous User @Anonymous User @Anonymous User
Hi Saint
You know, there are still a small number of people who do not realise that every piece of electronic equipment you buy is time limited, i.e. a shelf life, and in general the smaller the device the shorter the life.
Unfortunately, the white box is now way, way (yes, double way) past it's shelf or whatever life it had and should now be retired to a museum, a personal collection, or to a recycling establishment (maybe it's plastics and electronics can be re-purposed, but I doubt it).
And as you indicated, this white box is no longer supported, i.e. in service, and will no longer receive any updates, fixes, accepted service calls or anything else from it's supplier or original manufacturer.
So, if there are any Now TV customers out there still using the white box then please realise that if it goes wrong you are basically on your own.
UK Bob
06-07-2020 14:42