Remote

[Anonymous User]

My now tv stick constantly drops connection with the remote control then will reconnect following a reset. Is there a fix for this? 

[ukbobboy]

@Anonymous User 

Luke

The white box is going to switched off soon, it's probably not worth trying to fix this problem but maybe if you check with Now TV they'll send you a free  Now TV stick.

Here's customer service:

and here's a Now TV stick:

UK Bob

[Anonymous User]

It’s a stick I have

[ukbobboy]

@Anonymous User 

Sorry Luke

Because you posted in the White Box section of this forum, and I didn't read your note carefully enough, I thought you were referring to problems with a Now TV white box.

However, I still think you should contact customer care.

UK Bob

[4268]

If you load the Roku remote app to your phone, it should allow you to control your Now device. It works for me.

[Anonymous User]

Thanks that seems to have worked, just not sure we should have to download app to replace the one provided! Thanks for your help

[RoyB]

@Anonymous User 

Have you checked the state of the batteries in the remote?

There should be an onscreen indicator if so, but testing them, or trying a new set of batteries experimentally, may bring results.

[Anonymous User]

Yes full batteries and when connected states full the stick and remote are 2 weeks old!

[RoyB]

@Anonymous User 

If it has never worked properly, it probably arrived faulty.

Take or send the whole thing back, Stick, remote and all, to wherever you bought it, for a properly working replacement.