Re. the wifi channel issue back in April

[Anonymous User]

Back in April I had the following two boxes - 1ML46E046642 and 1ML44R047290 - manually updated to firmware version 6.1 build 5635 to fix the wifi issue.

Unfortunately they now seem stuck on this version, as no matter what I do, I cannot get them to update to build 5660 which I believe is the latest version. This includes going into the secret menus.

I assume that this issue will affect everyone who was manually updated back then. Presumably there is a file on a server somewhere with a list of serial numbers with the hardcoded 5635 version number against them, which now needs amending or deleting.

Cheers

[Anonymous User]

Hello? It's a bit lonely here. NowTV support gone AWOL?

[Anonymous User]

@Anonymous User apologies, the team will respond, I think they're just a little busy at the moment.

Anyway, I spotted your query the other day and have asked our technical team about it. I'm just waiting to hear back.

Thanks,

Tom

[Anonymous User]

Hi Tom,

Any further news yet?

Thanks.

[Anonymous User]

Hi @Anonymous User, we've sent the details over to our technical team who are investigating. We'll get back to you as soon as there's news.

Thanks,

Tom

[Anonymous User]

Hi @Anonymous User

Very sorry about the delayed reply.

Our tech teams have advised me that this should now be sorted. You should now be able to get the latest firmware.

Let us know if the issue continuous. 

Birgit

NOW TV Team

[Anonymous User]

Excellent.

Both of the affected boxes are now running the latest firmware.

Thanks all.