04-11-2015 14:10
Back in April I had the following two boxes - 1ML46E046642 and 1ML44R047290 - manually updated to firmware version 6.1 build 5635 to fix the wifi issue.
Unfortunately they now seem stuck on this version, as no matter what I do, I cannot get them to update to build 5660 which I believe is the latest version. This includes going into the secret menus.
I assume that this issue will affect everyone who was manually updated back then. Presumably there is a file on a server somewhere with a list of serial numbers with the hardcoded 5635 version number against them, which now needs amending or deleting.
Cheers
06-11-2015 12:05
Hello? It's a bit lonely here. NowTV support gone AWOL?
06-11-2015 13:00
@Anonymous User apologies, the team will respond, I think they're just a little busy at the moment.
Anyway, I spotted your query the other day and have asked our technical team about it. I'm just waiting to hear back.
Thanks,
Tom
14-11-2015 12:03
Hi Tom,
Any further news yet?
Thanks.
17-11-2015 12:31
Hi @Anonymous User, we've sent the details over to our technical team who are investigating. We'll get back to you as soon as there's news.
Thanks,
Tom
01-12-2015 15:43
Hi @Anonymous User
Very sorry about the delayed reply.
Our tech teams have advised me that this should now be sorted. You should now be able to get the latest firmware.
Let us know if the issue continuous.
Birgit
NOW TV Team
02-12-2015 5:07
Excellent.
Both of the affected boxes are now running the latest firmware.
Thanks all.