PluggBox won't recognise Username/Password

[Anonymous User]

Plugged in my NowTV box for the first time in ages, and it won't recognise my username/password.

I know it works as I can log into my account via my phone, but it won't recognise it on my box. I've even changed my password and still not working.

Any ideas?

[RoyB]

@Anonymous User 

What colour is the box?

[Anonymous User]

Is a white box @RoyB 

[RoyB · Accepted solution]

@Anonymous User 

Those were sunset (NowTV-speak for no longer supported) on October 6th, and in fact were actively disabled so they would not present a future security risk.

As you have found.

If you had had it on in September, you would have seen messages displayed on it warning of the upcoming decommissioning, and you might even have got an email from NowTV offering you a Stick as a replacement, but that boat has now sailed.

Best get off to Curry’s, or similar retailer,  quick, before the new lockdown starts, and equip yourself with an up-to-date NowTV Stick, currently offered for £29.99 with a month’s Cinema and Entertainment passes, and a day’s Sports pass.

[Anonymous User]

I've not used it for over a year so didn't see any message or get an email... so that's annoying!

Thanks for your help.