21-08-2015 19:58
Hi
despite trying out all of the hints that I've read about, pins, rebooting, factory settings, I keep getting error 005 and all my channels have disappeared. HELP
02-09-2015 14:01
Thanks @Anonymous User
I have passed it on to our technical team.
Birgit
NOW TV Team
02-09-2015 22:26
I sent my serial numbers to you last week and have heard nothing since and I'm almost into week 3 of not being able to view the NOW TV entertainment channel. Can someone explain the point of asking for the serial numbers as no-one has yet explained what the problem might be and what the potential fix is! If you are stlll working on a fix at least have the good manners to keep people informed because when you dont it seems as if we're being ignored. You ask for feedback on your customer service when extremely poor customer service seems to be your default position!!
03-09-2015 15:24
Hi @Anonymous User
We're very sorry that we haven't updated you on that issue.
Our technical team is still looking into this and we haven't heard anything back from them.
I'll chase them and see if they have any news on this one.
Very sorry once again 😞
Birgit
NOW TV Team
07-09-2015 11:52
Birgit-R thank you for getting back to me as promised - NOT. For your information, whatever you tech team have done or are doing is making my situation worse because as of today I now can no longer even get the channels that I was getting i.e. ITV player, BBC player, YouTube etc . It tells me that 'something has gone wrong'. So not only have the tech team NOT fixed the problem with the NOW TV channel they have ruined my viewing of the channels that I could see. Well done. I dont know any other company that could take a bad situation and actually make it worse!
07-09-2015 16:30
Hi @Anonymous User,
I have sent you an email in regards to your query.
Thanks,
Karl
NOW TV Team
13-09-2015 19:52
Hi,
Just to let you know that it seems to be working fine now...
S
02-09-2015 23:37
03-09-2015 15:26
Hi @Anonymous User
Thanks for your post.
Have you tried hard reset on the Box? Also make sure all power cable and HDMI are attached securely.
Birgit
NOW TV Team
04-09-2015 22:42
04-09-2015 23:22
Hi I have been through all the advice given here in previous threads as I was having trouble with my user name and password. I did a factory reset then had trouble with the software update. I have finally got past that stage now and it has taken my user name and password this time only to tell me, my account isn't set up. have had my account which includes a movie pass for a year now, so really don't know what I can do next, please advise?