21-08-2015 19:58
Hi
despite trying out all of the hints that I've read about, pins, rebooting, factory settings, I keep getting error 005 and all my channels have disappeared. HELP
21-08-2015 21:52
I have the same problem. Was told it was my broadband connection but it was all working perfectly well until the reactivation problem. Now have no channels and have tried all the so-called 'solutions'. Techs say they are looking into it but its 3 days and counting.....
29-08-2015 10:17
Hi
well it's 8 days for me and to say I'm getting fed up is an understatement! I've been sent a new box but I still can't watch any on demand shows via Now TV. Live streaming is ok but those 4 coloured balls are driving me crazy.
30-08-2015 11:37
Hi @Anonymous User
Very sorry you've had issues with this. As you've used 2 boxes now and the issue still persists it seems like the problem could be between your connection with the box and not the box itself. Can you let us know who your Internet provider is please.
Cheers
Ranj
NOW TV Team
30-08-2015 12:34
Hi
my internet provider is BT. The connection to the box is wireless and on set up the signal strength is strong. Surely I wouldn't be able to get live streaming if the problem was the connection. I've not had any problems at all until 19th Aug and I started with Now TV in Dec 2014.
regards
30-08-2015 22:54
Hi
I have just tried to watch Now TV on demand through my PS3 which is wireless and lo and behold ig works. I can watch live streaming too which makes me wonder if the problem is with the latest box?
I was going to purchase a monthly sports pass so I can watch US Open
tennis but I'm a bit worried that if I buy a pass it won't work.
I'm sure you will find a solution to this.
Regards
31-08-2015 13:47
Hi @Anonymous User and @Anonymous User
Can you tell us your Box serial numbers please?
Birgit
NOW TV Team
31-08-2015 15:00
I now have 3 boxes (including a black box sent as a replacement) and neither box is working for the NOW TV channel although I can also watch live streaming and the iplayer channels, YouTube etc. However, NOW TV works fine on my android phone which is connected to the same wireless connection but i also have BT as my Broadband provider and wonder if the software change has changed the way the BT Hub is configured to talk to the boxes??? As very much like Janey1 my access and viewing were absolutely fine until around about the software update/activation problem and I have changed nothing on the HUB
My box serial numbers are:
IML 478017905
IMM546029263
325566068865
I have noticed that when I have tried to do the reset and get to the platform screen there is a bit that says the word unregistered so dont know if that means anything!
31-08-2015 16:42
Had same issue for a week with no solution, done chat and "logged a call" for all the good that does as no feedback whatsoever.
Main NOW TV account works and logs in but try to access films and user and password pops up, on TV box and android phone/tablet. Sure it used to auto login when starting it but now just prompts user/password. Hard reset, factory reset, password changed etc many times and no change.
Account has the film bundle active but clearly the "system" does not allow access for some reasons and the support is non exitent so far. will cancel if nothing done in the next day, not impressed....
31-08-2015 17:49
Hi @Anonymous User
Thanks for getting in touch with us here at NOW TV.
I'm sorry for any inconvenience this has caused.
Can you please confirm if you are able to sign in on any device?
Thanks,
Karl
NOW TV Team