01-01-2017 20:28
Hello
Im a new customer just purchased my passes , im using a white box but the picture is unwatchable very disappointing. I have restarted my router, upgraded the software on the box switched off and back on and altered picture size.
Can anybody help any advice is greatly received im happy to buy a black box if this will help but begrudge doing so if its not going to be any different.
Many thanks
03-01-2017 13:12
@Anonymous User wrote:
Hello
Im a new customer just purchased my passes , im using a white box but the picture is unwatchable very disappointing. I have restarted my router, upgraded the software on the box switched off and back on and altered picture size.
Can anybody help any advice is greatly received im happy to buy a black box if this will help but begrudge doing so if its not going to be any different.
Many thanks
@Anonymous User
Hi Brian
Could you try these troubleshooting steps with your box they should help if it is the box causing the problem
You won’t need to set up your box after doing this. Just head over to the main menu and try the NOW TV app again.
Check that your NOW TV box is plugged in first. This will return the box to its default factory settings.
Changing the amount of ‘bits’ of data (the techie term is bitrate) streaming through your NOW TV Box could improve your picture quality.
Home x5
Rewind x3
Fast Forward x2
This updates your software, fixing any faults in the process.
Home x5
Fast Forward x3
Rewind x2
Thanks
Aaron
04-01-2017 19:35
I had a similar thread yet not a single person from NOW could be bothered to respond! this is the same apalling "customer service" as before.
I have taken all your steps and it is still making it impossible to view a movie. at this rate I am going to call sky and complain about the utter lack of help from here and see about getting a refund for my passes.
it seems NOW doesnt care about customers still
04-01-2017 19:38
https://community.nowtv.com/t5/NOW-TV-Box-white/pixelation/m-p/413108#U413108
want to try and reply to that one?
03-01-2017 16:53
Hi @Anonymous User,
Out of interest, what type of content are you viewing?