21-11-2013 24:18
Hi i've seen the post here
Last modified 20 Nov 2013
that says the HDMI Lead is the problem ?
this is the lead that was provided with the NowTV Box so do we have to buy another lead ?
i have re-set the box still the same problem, internet speed is ok 20mb +
buying new leads wont solve the problem imo as i have other HDMI Shielded leads and HDMI Leads on my Sky box i have tried them all with the NowTV Box they all have the same problem ? when connected to the NowTV Box Purple screen no picture the Sound is ok.
Is there any ideas how to resolve it ?. numerous leads dont work
is it a Box Firmware problem ?
Thanks
04-01-2015 20:52
@Anonymous User worth swapping over the boxes and then the hdmi cables to see if the problem says with them or the TV.
04-01-2015 20:59
10-02-2014 18:50
Thank you for this information!
21-02-2014 10:56
I've experienced the same problem within a few weeks of using NOW TV.
I brought a shielded HTMI cable and that seemed to work until last night. The purple screen with sound was back.
The solution for me was to leave the purple screen with sound running, but to switch the TV set off and on at the mains.
That's my diy solution.
25-02-2014 8:04
so reading back through this thread I think we can safely say that most Tvs work okay but some TVs have a handshaking problem with NowTv boxes that may have a temporary fix of forcing a handshake via a hard reset of the TV
12-03-2014 23:09
12-03-2014 23:05
12-03-2014 23:41
13-03-2014 24:18 - edited 13-03-2014 24:18
13-03-2014 6:57
Thanks - I think though there should be some quicker & easier ways to find out this info, maybe they could provide a more comprehensive FAQ. Very frustrating to sit down, start to watch a film & then spend 30 mins trying different things.
I could understand if it was a new tv, cable etc but I had not changed anything since I set this up a month ago.