NowTV Purple Screen No picture

[Anonymous User]

Hi i've seen the post here

http://help.nowtv.com/HelpArticle?id=kA1G0000000CuoxKAC&topicKey=NOW_TV_Box|NOW%20TV%20Box|1&selecte...

Last modified 20 Nov 2013

that says the HDMI Lead is the problem ?

this is the lead that was provided with the NowTV Box so do we have to buy another lead ?

i have re-set the box still the same problem, internet speed is ok 20mb +

buying new leads wont solve the problem imo as i have other HDMI Shielded leads and HDMI Leads on my Sky box i have tried them all with the NowTV Box they all have the same problem ? when connected to the NowTV Box Purple screen no picture the Sound is ok.

Is there any ideas how to resolve it ?. numerous leads dont work

is it a Box Firmware problem ?

Thanks

[commanda6]

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@Anonymous User wrote:
Hi all, got me dad a nowtv box from the nowtv website, had been working fine for a couple of months, today we now get sound but no picture, just purple screen, any ideas?

Thanks in advance

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Hi @Anonymous User

This sounds like a high-definition content protection issue (HDCP). Try disconnecting the now TV box from your TV (disconnect the HDMI cable at both ends) and then reconnect  to the box and your TV.

If the above does not work you probably need to replace the HDMI cable.

Hope that helps

[Anonymous User]

The box is literally a few months old, really not happy with this at all. 

I am fairly familiar with the product, I have a NOW TV and Roku 3 myself

[Anonymous User]

Hi @Anonymous User,

Sorry to hear about the problems you've had with the NOW TV Box.

I've sent you an email regarding this so please keep an eye out for it.

Thanks,

Rich

The NOW TV Team

[Anonymous User]

Hi rich l, 

   I have also got a purple screen on my now box(white)  Have tried it on all aps we disconnected and reset etc  thing is we have several boxes and so far this is the only one with this problem.  my question is, is this a major problem?? And will this happen to my other white boxes ?? 

[Anonymous User]

Hi again just checked our 2 other white boxes and they are all purple screen. we have not Cheked our black box yet 

Is this down to an update or something 

As you can gather rather worried about this 

[Anonymous User]

@Anonymous User it's not the boxes but the TV or HDMI cable. Have you got any other TVs you can try with? 

[Anonymous User]

@Anonymous User

As @Anonymous User says it's worth checking hdmi cable

I had purple screen problem with RokuLT ( on which while box is based) and it never happened again after I replaced hdmi cable with one of better quality.

[Anonymous User]

Hi, tried that and hard reset, neither have worked.

[Anonymous User]

Hi Rich new box arrived perfect. Problem is i added my ROKU on 1st September so it won't lwt me add the new box to the account is there anyway round this?

Thanks in advance

[Anonymous User]

Hi @Anonymous User

I'll get this sorted for you, keep an eye on your emails.

Birgit

NOW TV Team