21-11-2013 24:18
Hi i've seen the post here
Last modified 20 Nov 2013
that says the HDMI Lead is the problem ?
this is the lead that was provided with the NowTV Box so do we have to buy another lead ?
i have re-set the box still the same problem, internet speed is ok 20mb +
buying new leads wont solve the problem imo as i have other HDMI Shielded leads and HDMI Leads on my Sky box i have tried them all with the NowTV Box they all have the same problem ? when connected to the NowTV Box Purple screen no picture the Sound is ok.
Is there any ideas how to resolve it ?. numerous leads dont work
is it a Box Firmware problem ?
Thanks
01-08-2016 22:25
@Anonymous User wrote:Hi, I've just bought my NOW TV box today and I have this error message.
Hi @Anonymous User,
You bought the 'white' box! Why didn't you buy the more powerful 'black' box?
26-11-2016 21:29 - edited 26-11-2016 21:37
It's an old Sony Brava, 720p. Can't afford another one.
Now box is set to 720p output.
Chat support escalated the report. Everything works fine except the streaming video. 😞
28-11-2016 14:47 - edited 28-11-2016 14:48
Hi @Anonymous User
Thank's for your post.
Would it be possible to follow the steps below to see if they resolve the issue for you.
First switch off the power to both your TV and NOW TV Box.
Once the power is off remove the cables from the back of your NOW TV Box, then also remove all cables from back of your TV.
Leave for about 1 min, then replace the cables on your TV 1st, then do your NOW TV Box.
Once all cables have been replaced switch power back on but don't do anything else as yet.
After a few min's turn the TV back on and make sure its on the correct input for your box.
Then press any key on your NOW TV Remote control.
Try to play content from NOW TV and fingers crossed the purple screen is gone.
Edit - What @caseyb1993 said 🙂
Thanks
Andy
29-11-2016 3:33
Confirmed 720p
powered off at wall
disconnected hdmi cable
Waited
Reconnect hdmi
turned power on
tv came on with power
now box on with power
select now TV, then play stream
PURPLE SCREEN OF DEATH
switching Around the Horn inputs 4,5,6,7,8,9,free view,1,2,3 Bingo stream on
only requires ten button presses
not so good
29-11-2016 9:42
@Anonymous User wrote:
switching Around the Horn inputs 4,5,6,7,8,9,free view,1,2,3 Bingo stream on
Sorry.. You've lost me. No TV has that many HDMI inputs!
For testing purposes... Can you try disconnecting all other HDMI connected devices except the NOW TV box from your television. And then try each of your televisions HDMI inputs to see if you can get a stable image?
12-12-2016 6:11
only inputs 4,5 and 7 are HDMI. There are SCART and other inputs as well.
I found a shortcut on the TV controller to switch from input 4 to 5 and back, which then allows the Streaming to work fine.
Thank you all for your help.
27-11-2016 20:28
Thank you. Had used livechat twice to get this sorted but to no avail. Was told that tech team would email me within 24hrs. Having followed your advice it is now sorted!
14-03-2017 17:01
thanks for the fix. I had to turn my TV and nowtv box on and off at the mains and then unplug/replug the HDMI cable at the TV.
The "hdcp unauthorised content disabled" message turned up after we had a power cut.
12-07-2016 14:58
Hi @Anonymous User
Thanks for getting in touch with us.
After considering the steps given by @Andy are you still having issues?
Please do let us know 🙂
Thanks
Rob
NOW TV Team
27-11-2016 19:14
tried all of the suggestions tv is a new 46 toshiba 3HDMI sockets as well...any help please