NowTV Purple Screen No picture

[Anonymous User]

Hi i've seen the post here

http://help.nowtv.com/HelpArticle?id=kA1G0000000CuoxKAC&topicKey=NOW_TV_Box|NOW%20TV%20Box|1&selecte...

Last modified 20 Nov 2013

that says the HDMI Lead is the problem ?

this is the lead that was provided with the NowTV Box so do we have to buy another lead ?

i have re-set the box still the same problem, internet speed is ok 20mb +

buying new leads wont solve the problem imo as i have other HDMI Shielded leads and HDMI Leads on my Sky box i have tried them all with the NowTV Box they all have the same problem ? when connected to the NowTV Box Purple screen no picture the Sound is ok.

Is there any ideas how to resolve it ?. numerous leads dont work

is it a Box Firmware problem ?

Thanks

[Anonymous User]

Switching TV off and on doesn't help

Either unplug-replug HDMI or flip through 9 inputs

[caseyb1993]

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@Anonymous User wrote:
Switching TV off and on doesn't help

Either unplug-replug HDMI or flip through 9 inputs

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@Anonymous User Do you have another lead you can try? 🙂

[Anonymous User]

I have tried 4 HDMI cables including the official one in the box.

[caseyb1993]

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I have tried 4 HDMI cables including the official one in the box.

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@Anonymous User @Jason-C @SeeMoreDigital

Any ideas? 🙂

[caseyb1993]

@Anonymous User Try switching the power off to the TV and Box and unplug all cables.

Leave for a minute, and reconnect cables to the TV and then the box.

Power everything back on, wait for a few minutes and until the box connects and starts up and then should be sorted. 

[SeeMoreDigital]

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@caseyb1993 wrote:

@Anonymous User @Jason-C @SeeMoreDigital Any ideas? 🙂

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Well....

The NOW TV boxes 'Display type' output mode should really be set to '720p HD TV' as I doubt a 2008 television's HDMI chip-set correctly supports '1080p signals'. Indeed, it's far more likely to support '1080i signals'. 

And if the NOW TV box is directly connected to an HDMI switch, splitter or surround sound amplifier, this might cause issues...

Cheers

[Anonymous User]

Mine had this problem a lot and I had to buy numerous cables no more cheapos

[caseyb1993]

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@Anonymous User wrote:
Mine had this problem a lot and I had to buy numerous cables no more cheapos

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Mine are cheap leads and I've never had that message. 🙂

[Anonymous User]

for first time in a year am getting hdcp unauthorised content disabled! get sound no picture! tried resetting- tried unpligging internet and box and replugging- re set password and went thro whole entering internet and now tv box passswords etc nothing working CAN ANYONE HELP?? cant get through to live chat have lg tv on hd setting-never had this prob before  going uts! 😞

[4268]

Hi @Anonymous User this might be helpful http://help.nowtv.com/article/Purple-screen-with-sound-NOW-TV-box .
Also is your LG smart?
When you say can't get through to live chat do you mean it is busy or you can't find it?