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Anonymous User
Not applicable

‎13-08-2019 23:43

Now tv not connecting to local network error code 014.50

I have done all of the previous advice, pressed the buttons, disabled then enabled. Reset the box and still nothing. 

Can someone help me with this?

Elaine

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2 REPLIES 2
RoyB
Legend

‎14-08-2019 15:05

@Anonymous User 

 

What device?

 

if a Stick, try a Factory Reset by holding the button on the side in for 20 seconds while it is powered up.

 

If still no go, reset your Router.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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Anonymous User
Not applicable

‎30-09-2020 11:28

In response to RoyB's comment

The post to which you respond clearly stated it was a box not a stick.  As I am having the same issue with both white and black boxes, a valid resolution from someone would be appreciated.  The boxes were working fine until around 3pm on 29 September 2020, and from around an hour later I have been unable to connect either white or black boxes. 

 

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