05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
11-02-2017 18:03
I had a connection problem with my Now tv box & my wifi. I went though a long process of Now tv live chat & plusnet phone support (my internet provider). Nothing I was told to do helped at all, & I was told lots & lots. In the end I changed my router password from a WPA2 setting to a WPA setting & everything connected perfectly. You may need to change it differently (maybe try WEP). You can find these settings by going to your wireless network, then properties. I hope this works for you too.
14-02-2017 15:33
14-02-2017 19:12
Hello @Anonymous User 🙂
How strange. Is this the older white box?
14-02-2017 20:11
14-02-2017 20:30
Hi and welcome to the forum @Anonymous User,
For security reasons all 'account' related issues (such as, NOW TV account removal/card details removal, refunds), are subject to the Data Protection Act, which means it's more appropriate for you to contact a NOW TV representative via the forums 'Live Chat' facility or 'Email' and make a 'direct request' to them rather than requesting them (or somebody who may be posing as them) to contact you via this open forum, which is accessible to anyone around the world!
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
14-02-2017 22:32
15-02-2017 12:29
Hi @Anonymous User
Thanks for getting in contact via the forum, Can you tell us if you get an error message when you try to log in or if it just does nothing at all? Also have you tried to fix this yourself if so can you let us know what steps you have taking to try and resolve this?
Thanks
Eddie
15-02-2017 12:35
15-02-2017 12:58
Thanks for that @Anonymous User
We have had a few peopl have this issue recently most likely the box may need to be replaced. Can you contact our live chat team here http://help.nowtv.com/contact-us/Change-Payment-Card so that this can be looked into further for you 🙂
Thanks
Eddie
15-02-2017 20:41