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gavs82008
Legend 5
Legend 5

Re: Now tv box white - no longer working

@Brian2828 

The white box was decommissioned back in October. 

In the world of technology you’ll have to accept that apps and devices never stay around forever.

 

If I were you I’d purchase an Amazon Fire stick or a Roku stick, because all that Now TV staff would do for you is a discounted Now TV stick which is an extremely unreliable device.

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv

38BADFE1-25D8-4486-B762-4B0A552FA221.png

Luke
Newbie

Re: Now tv box white - no longer working

Now that my NOW TV 2400SK box is no longer supported by Now TV... what next? I would like Now TV to accept this unit back through the post FREEPOST and for it to be properly recycled/recommissioned. Any advice on this? I would rather it ends up having another life elsewhere rather than sitting in landfill with so much other "outdated tech"...

gavs82008
Legend 5
Legend 5

Re: Now tv box white - no longer working

@Luke 

Your best option is to head onto Live chat to see what Now TV staff suggest. 

 

Just make sure to click "chat online" within the green box. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

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gregnash
Advocate

Re: Now tv box white - no longer working

Yep, white box deliberately bricked by NowTV. Support simply says 'go and buy a NowTV stick' which they will brick in a few months. Imagine if Apple sent forced software updates to old iPhones that bricked them. I accept a device will no longer be supported, but that's different from forcing an update on users that bricks their devices. Unbelievable.

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gavs82008
Legend 5
Legend 5

Re: Now tv box white - no longer working

@gregnash 

Making comparisons with Apple is a bit far fetched. 

Now TV stick costs £15-£20, Apple TV costs around £200! 

The fact that Now TV are slowly discontinuing their devices is a good thing. They shouldn’t be supplying their own devices, what they should be doing is focusing on the app itself.

 

If I were you, I would purchase an Amazon fire stick as this is far more reliable than the Now TV stick.

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gregnash
Advocate

Re: Now tv box white - no longer working

you couldn't miss the point, or the principal, more if you tried

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gavs82008
Legend 5
Legend 5

Re: Now tv box white - no longer working

@gregnash 

What your not even realising is that Now TV pulled all support for LG webcast TVs and almost anything pre 2015. So for Now TV to stop supporting older devices is nothing new. 

 

The fact is the Now TV white box was decommissioned back in October and was highlighted at the time to death across the forum that it was an uproar, but literally nothing could be done about it apart from complain which people did and nothing changed that fact it’s not in use anymore.
Free Now TV sticks were provided for those that had no alternative means of viewing Now TV.

 

Technology moves on and so does Now TV. Next they will not support the Black Box, then the Smart Box and then the Stick. 

The fact the “beta” trial for Now TV on Apple finished and getting a subpar app than promised, whereas launching the app on Amazon fire devices. It almost indicates the path Now TV are heading towards.

 

Considering the Now TV stick is extremely unreliable over Roku or Amazon fire sticks. The continued argument over a discontinued product is pointless, because you won’t get anything from Now TV staff on here and you’ve noticed when you’ve emailed them directly. 

 

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ukbobboy
Legend

Re: Now tv box white - no longer working

@gregnash 

 

Greg

 

There is no principle and there is no point, it's over, just accept it and move on.  To do anything else is a waste of time.

 

It's Over Emoji.jpg

 

You'd be better off shouting at the wind.

 

 

UK Bob
 

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Helm
Advocate

Re: Now tv box white - no longer working

Man this company...

 

so why do some people get a free stick and people like myself just get told to suck it up and buy again?

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gavs82008
Legend 5
Legend 5

Re: Now tv box white - no longer working

@Helm 
It’s not going to be answer you want to hear, but the White Box was decommissioned back in October and not everyone received a free Now TV stick as a replacement. 

Ironically the Now TV stick is out of stock with Now TV. 

Your best option to buy an Amazon fire stick or a Roku stick. Both are far more reliable than the Now TV stick.

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