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SmallFaces
Mentor

Re: Now tv box white - no longer working

Hey thanks for the link helped me get through. Got a free stick coming now. 🤗

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SmallFaces
Mentor

Re: Now tv box white - no longer working

After online chat with an advisor 

 

P. S Just message them at

 

customerservices @ NowTV. com

No spaces ⬆️

 

With your device serial number and picture of the Base showing he model and serial number and you should get a voucher code to enter under redeem voucher code for a free stick takes a bit of time use two devices I used a phone and laptop 🤗

Carlalouise
Observer

Re: Now tv box white - no longer working

My white now tv boxes dont work anymore wat can I do 

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gavs82008
Legend 5
Legend 5

Re: Now tv box white - no longer working

@Carlalouise 

The White Boxes has been decommissioned around a month now. 

 

Head onto Live chat 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

They might give you a discounted Now TV stick.

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Ghinzani
Mentor

Re: Now tv box white - no longer working

@SurreyJulian luckily your post came to me in full in the notification email thus:

SurreyJulian (Advocate) posted a new reply in NOW TV Box (white) on 01-11-2020 14:25:

 

Just to report that I used my old Blue and White Now Tv cube that I got from Tesco Extra with a free Sky Sports Pass for 1 month a few years ago (may be it cost £19.99 or perhaps it was only £9.99, can't remember now) last night to watch the F1 Qualifying with the old software perfectly ok.  Initially the program was very stuttery getting going around 10.40pm just I think because the All4 video platform is rubbish and totally overwhelmed by the demand to watch the F1 event and that is why they don't even make it available on the Youview version of the All4 player till the next day (as clearly a huge number of people have YouView boxes) even though you can watch it ok on their website on a PC from the start of the live coverage.

 

So anyway used old Now cube software to watch F1 Qualifying from Imola perfectly ok after 11pm (when I presume a lot of people go to  bed so All4 platform no longer overwhelmed) and then just as I was about to turn off it offered the software update again.  Stupidly accepted as I was now going to bed so didn't care how long it took.  Then it ran quite quickly in 10 minutes or so after which I got the message saying my Now Tv adapter was no longer compatible with the service.  No opportunity to roll back to the old software and not advised the software update would  break the box. 😫

 

So today called Now Broadband technical support line and a pleasant lady in Northern Ireland told me unfortunately all support for Now Tv is via online chat session.

 

So then got in to a chat session with a guy in India (from the name) who initially told me that because I was not a paying Now Broadband customer that is why I had not been emailed telling me not to update the software to the new version that broke the box and quoting terms and conditions saying they were entitled to update the software to a version that might not be compatible with my hardware and basically telling me I had to buy a new Now Tv smart stick at my expense.

 

I responded by saying I had switched my broadband from Plusnet to Now Broadband in June and had considered several times subscribing to Sky Sports for the F1 and had again just been doing so due to a new reduced price offer for Sky Sports for 3 months at £25 I had just received.  But now with a broken Now Tv viewing cube I could not do so.  I also mentioned probably corresponding with Sky CEO Jeremy Darroch, using the address at ceoemail.com, about this unethical behaviour by Sky in making perfectly equipment redundant without warning.

 

At this point the guy gave in and said they would be sending me a new Now Tv USB Smart Stick in the post.  So I assume his supervisor authorised this at this point in the conversation.

 

Of course it helped that I was still a paying customer of Now with Now Broadband and had the argument I was just considering signing up for Sky Sports on their new reduced price offer for 3 months.

 

I think if you weren't a customer of Now at all they would be likely to take a harder line with not sending a replacement Now Broadband stick at their expense.

 

But anyway the staff in India are initially told to tell you hard luck and your Now Broadband adapter is dead and go and buy yourself another one.  But if you argue hard enough that Now might be losing revenue from you as a customer in some way and this not a proper Good Will policy when their software update broke the device they may give in and offer to send you a new Now Smart Stick at their expense like they did with me.............

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Louise921
Advocate

Re: Now tv box white - no longer working

They are obviously trying to make more money. i was told they aren't updating the white boxes so we would have to buy a now tv stick... some people are getting sent them for free, whilst others have to fork out for a new one.... 

 

We should all get one for free, they chose not to update them not us.. they aren't cheap either! 

gavs82008
Legend 5
Legend 5

Re: Now tv box white - no longer working

@Louise921 

Now TV sticks are one of the cheapest on the market.

 

Don’t know where you get the idea they are expensive.

 

If you want to try your luck and get a free one I suggest heading onto live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint

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Danielle12
Observer

Re: Now tv box white - no longer working

I have two each of them cost 25 pounds, this must of bin an introductory price when they first come out. Things don't stay constantly the same price

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Danielle12
Observer

Re: Now tv box white - no longer working

Both of mine cost 25 pounds each you don't know how much people pay for them, things don't stay the same price. 9.99 was obviously an introductory price. That's what happens in retail they sell things cheap at first then it certainly goes up once they start getting customers, just like the subscription s, at first I was paying 6 pounds for the movies now its gone right up to 11.99

SweetBlitz
Expert 2

Re: Now tv box white - no longer working

If you paid £25 for a white box, it most likely had passes with it, normally to the value of £25 or more.  They were never more than £10 on their own.   The black box and the sticks were only £15 each when launched and again mostly sold with accompanying passes worth more.  As an example, my sticks with 3 month sports passes cost less than £50.

 

https://en.m.wikipedia.org/wiki/Now_TV_(Sky)

 

In July 2013 Sky launched a white Now TV-branded Roku streaming box allowing users to stream Now TV content to their TV via an analogue base band connection or an HDMI. It retailed for £9.99

 

In January 2018, Sky introduced the Now TV Smart Stick dongle which plugs directly into a TV's HDMI input and includes voice search. It was noted as the cheapest smart TV stick in the UK, costing £14.99 at launch

 

 

 

 

 

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