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NIGELNOGG
Mentor

Now tv box white - no longer working

Hi.

wondering if anyone can help my white now tv box isn’t working? I went to watch my film and it says device no longer supported, I was only watching it last night. My friend said she was sent a now tv stick as a replacement. How do we apply to be sent a new replacement? Seeing as the box was paid for by myself?

1 Solution

Accepted Solutions
Saint1976
Elite 2

Re: Now tv box white - no longer working

@keithgray @NIGELNOGG white boxes have been displaying a warning for about 6 weeks that the device would no longer work after October 6th. If it's the only device you use to access NowTV then you may be offered a free NowTV stick. If you use other devices to access your account and watch NowTV then you may have to pay for a NowTV stick.

 

You can email

 

customerservices @ nowtv.com (ensuring no spaces)

View solution in original post

75 Replies
keithgray
Advocate

Re: Now tv box white - no longer working

I have the same problem with my white now box .i would like to no wot is going on

0 Thanks
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Saint1976
Elite 2

Re: Now tv box white - no longer working

@keithgray @NIGELNOGG white boxes have been displaying a warning for about 6 weeks that the device would no longer work after October 6th. If it's the only device you use to access NowTV then you may be offered a free NowTV stick. If you use other devices to access your account and watch NowTV then you may have to pay for a NowTV stick.

 

You can email

 

customerservices @ nowtv.com (ensuring no spaces)

View solution in original post

WhiteNowTVBox
Mentor

Re: Now tv box white - no longer working

What a terrible company. Deliberately disabling devices and then asking customers to buy more.

 

Follow it through. Now TV sticks will also be disabled to push new products 

NIGELNOGG
Mentor

Re: Now tv box white - no longer working

Thanks for your help. @keithgray I actually didn’t see any warning sign to say the box was being Disabled I had no idea I’ve been watching it everyday for months. Very strange I didn’t get a email or a message or anything. I’ve emailed them now to get my stick sent to my home address. Hopefully they’re able to help. Thankyou for replying and being so helpful 

Ja22456bb
Observer

Re: Now tv box white - no longer working

I have been waiting for a new device to arrive and now my white box is not working 

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Sharon17
Advocate

Re: Now tv box white - no longer working

Help i can not get any help

or advice for customer service... I have now tv internet and phone and tv on my lounge tv .. in my bedroom I have an old white box .. now been turned off .. what do I need to replace it .. and will it run off the one account  please help 

it’s crazy i can’t get to talk to anyone re my account either .. 

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PeteGR
Advocate

Re: Now tv box white - no longer working

My white box has now stopped working as "no longer supported"

 

It's perfectly good hardware so don't want to pay to upgrade it.

 

V poor support and it's shocking you can't contact anyone at nowtv via phone or even email!!

 

 

Saint1976
Elite 2

Re: Now tv box white - no longer working

@PeteGR there is an email address in the solution literally a few posts above yours!

PeteGR
Advocate

Re: Now tv box white - no longer working

Thanks.  Missed that! 

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