07-10-2020 23:03
Hi.
wondering if anyone can help my white now tv box isn’t working? I went to watch my film and it says device no longer supported, I was only watching it last night. My friend said she was sent a now tv stick as a replacement. How do we apply to be sent a new replacement? Seeing as the box was paid for by myself?
Solved! Go to Solution.
08-10-2020 24:21
@Anonymous User @Anonymous User white boxes have been displaying a warning for about 6 weeks that the device would no longer work after October 6th. If it's the only device you use to access NowTV then you may be offered a free NowTV stick. If you use other devices to access your account and watch NowTV then you may have to pay for a NowTV stick.
You can email
customerservices @ nowtv.com (ensuring no spaces)
07-02-2021 16:16
@Anonymous User
The white box was decommissioned back in October.
In the world of technology you’ll have to accept that apps and devices never stay around forever.
If I were you I’d purchase an Amazon Fire stick or a Roku stick, because all that Now TV staff would do for you is a discounted Now TV stick which is an extremely unreliable device.
https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv
08-02-2021 24:20 - edited 08-02-2021 24:20
Now that my NOW TV 2400SK box is no longer supported by Now TV... what next? I would like Now TV to accept this unit back through the post FREEPOST and for it to be properly recycled/recommissioned. Any advice on this? I would rather it ends up having another life elsewhere rather than sitting in landfill with so much other "outdated tech"...
08-02-2021 13:16
@Anonymous User
Your best option is to head onto Live chat to see what Now TV staff suggest.
Just make sure to click "chat online" within the green box.
https://help.nowtv.com/article/how-to-submit-a-complaint
28-02-2021 13:03
Yep, white box deliberately bricked by NowTV. Support simply says 'go and buy a NowTV stick' which they will brick in a few months. Imagine if Apple sent forced software updates to old iPhones that bricked them. I accept a device will no longer be supported, but that's different from forcing an update on users that bricks their devices. Unbelievable.
28-02-2021 15:47
@Anonymous User
Making comparisons with Apple is a bit far fetched.
Now TV stick costs £15-£20, Apple TV costs around £200!
The fact that Now TV are slowly discontinuing their devices is a good thing. They shouldn’t be supplying their own devices, what they should be doing is focusing on the app itself.
If I were you, I would purchase an Amazon fire stick as this is far more reliable than the Now TV stick.
28-02-2021 17:12
you couldn't miss the point, or the principal, more if you tried
28-02-2021 17:32
@Anonymous User
What your not even realising is that Now TV pulled all support for LG webcast TVs and almost anything pre 2015. So for Now TV to stop supporting older devices is nothing new.
The fact is the Now TV white box was decommissioned back in October and was highlighted at the time to death across the forum that it was an uproar, but literally nothing could be done about it apart from complain which people did and nothing changed that fact it’s not in use anymore.
Free Now TV sticks were provided for those that had no alternative means of viewing Now TV.
Technology moves on and so does Now TV. Next they will not support the Black Box, then the Smart Box and then the Stick.
The fact the “beta” trial for Now TV on Apple finished and getting a subpar app than promised, whereas launching the app on Amazon fire devices. It almost indicates the path Now TV are heading towards.
Considering the Now TV stick is extremely unreliable over Roku or Amazon fire sticks. The continued argument over a discontinued product is pointless, because you won’t get anything from Now TV staff on here and you’ve noticed when you’ve emailed them directly.
28-02-2021 19:11
@Anonymous User
Greg
There is no principle and there is no point, it's over, just accept it and move on. To do anything else is a waste of time.
You'd be better off shouting at the wind.
UK Bob
14-10-2020 17:41
Not happy with now tv as cant use my white box’s and youview box one not working and bt blocking the other one. Complained and just told by customer services I can use other devices and recommend buying a new stick instead. Signed up for sky sports and forced to borrow a black box to carry on using.
21-10-2020 18:04
No email, no message - last used the box last week! Unimpressed, will try emailing to try and get stick! Unfortunately my smart TV isn't smart enough, too old! Normally cast from tablet to big TV in living room, hence just discovered this issue.
Might try tweeting about this too!!